Brookside Surgery, Rugby: patient reviews and CQC rating
Brookside Surgery is a GP practice in Rugby with 4,490 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 3.2 full-time-equivalent qualified GPs, or 1,400 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brookside Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 11 practices in Rugby with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (93%). 128 patients answered the survey (response rate 41%).
| Survey question | Brookside Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 97% | 81% | 77% |
| Easy to contact by phone | 94% | 64% | 57% |
| Easy to contact via the website | 61% | 62% | 58% |
| Easy to contact via the NHS App | 60% | 60% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 94% | 77% | 73% |
| Wait for appointment about right | 95% | 78% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 100% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for Brookside Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,490 patients were registered at Brookside Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,400 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.3 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 6.1 |
| August 2024 | 3.1 | 5.9 |
| August 2025 | 3.1 | 9.1 |
| August 2026 | 3.2 | 7.3 |
From June 2026 to August 2026 the practice recorded 2,294 appointments a month, or 511 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 53% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Brookside Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 486 | 510 |
| Face to face | 47% | 54% | 63% |
| Same day as booked | 53% | 54% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.9% against 3.8%), depression (18.3% against 14.3%) and asthma (8.0% against 6.6%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.7% | 74.9% |
Brookside Surgery, Brookside, Stretton-on-Dunsmore, Rugby, CV23 9NH. Phone: 024 7654 2525. Website: www.brooksidesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wolston Surgery | 3.0 km | 93% |
| Willenhall Primary Care Centre - 1 | 5.8 km | 91% |
| Willenhall Oak Medical Centre | 6.1 km | 83% |
| Kenyon Medical Centres | 6.3 km | 79% |
| Dr Rashpal Dosanj | 6.4 km | 81% |
- Beech Tree Medical Practice (78% overall experience good)
- Bennfield Surgery (92% overall experience good)
- Brownsover Medical Centre (70% overall experience good)
- Central Surgery (83% overall experience good)
- Clifton Road Surgery (76% overall experience good)
- Drs Reynolds, Chesser, Harris & Geissler (97% overall experience good)
- Revel Surgery (91% overall experience good)
- Rugby Health and Well Being Centre (84% overall experience good)
- Westside Medical Centre (78% overall experience good)
- Whitehall Medical Practice (86% overall experience good)
- Wolston Surgery (93% overall experience good)
How do patients rate Brookside Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Brookside Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Brookside Surgery?
4,490 patients were registered in September 2026, up 0.8% on a year earlier.
What is Brookside Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Brookside Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,400 patients per GP against 2,171 across England.
Are appointments at Brookside Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brookside Surgery's phone number?
024 7654 2525.