Brownsover Medical Centre, Rugby: patient reviews and CQC rating
Brownsover Medical Centre is a GP practice in Rugby with 9,668 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 2.7 full-time-equivalent qualified GPs, or 3,527 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brownsover Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who described their last contact with the practice as good: 56%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 11th of the 11 practices in Rugby with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (58%). 112 patients answered the survey (response rate 24%).
| Survey question | Brownsover Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 70% | 81% | 77% |
| Easy to contact by phone | 47% | 64% | 57% |
| Easy to contact via the website | 49% | 62% | 58% |
| Easy to contact via the NHS App | 46% | 60% | 54% |
| Reception team helpful | 75% | 88% | 85% |
| Last contact good | 56% | 77% | 73% |
| Wait for appointment about right | 62% | 78% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 78% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 87% of 202 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brownsover Medical Centre is Good, published in April 2022. All 5 key questions are rated Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,668 patients were registered at Brownsover Medical Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,527 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.8 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 5,690 appointments a month, or 589 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 57% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Brownsover Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 589 | 486 | 510 |
| Face to face | 33% | 54% | 63% |
| Same day as booked | 57% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.7% | 14.3% |
| High blood pressure | All ages | 10.4% | 15.2% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Brownsover Medical Centre, Bow Fell, Rugby, CV21 1JF. Phone: 01788 435214. Website: www.brownsovermedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rugby Health and Well Being Centre | 1.7 km | 84% |
| Beech Tree Medical Practice | 1.7 km | 78% |
| Clifton Road Surgery | 2.2 km | 76% |
| Whitehall Medical Practice | 2.3 km | 86% |
| Westside Medical Centre | 2.6 km | 78% |
- Beech Tree Medical Practice (78% overall experience good)
- Bennfield Surgery (92% overall experience good)
- Brookside Surgery (97% overall experience good)
- Central Surgery (83% overall experience good)
- Clifton Road Surgery (76% overall experience good)
- Drs Reynolds, Chesser, Harris & Geissler (97% overall experience good)
- Revel Surgery (91% overall experience good)
- Rugby Health and Well Being Centre (84% overall experience good)
- Westside Medical Centre (78% overall experience good)
- Whitehall Medical Practice (86% overall experience good)
- Wolston Surgery (93% overall experience good)
How do patients rate Brownsover Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Brownsover Medical Centre as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Brownsover Medical Centre?
9,668 patients were registered in September 2026, down 1.2% on a year earlier.
What is Brownsover Medical Centre's CQC rating?
Good overall, published in April 2022.
How many GPs does Brownsover Medical Centre have?
2.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,527 patients per GP against 2,171 across England.
Are appointments at Brownsover Medical Centre face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brownsover Medical Centre's phone number?
01788 435214.