Whitehall Medical Practice, Rugby: patient reviews and CQC rating
Whitehall Medical Practice is a GP practice in Rugby with 21,206 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 5.1 full-time-equivalent qualified GPs, or 4,185 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitehall Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 84%, above the England figure of 58%. Its result closest to England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 5th of the 11 practices in Rugby with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 106 patients answered the survey (response rate 33%).
| Survey question | Whitehall Medical Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 60% | 64% | 57% |
| Easy to contact via the website | 84% | 62% | 58% |
| Easy to contact via the NHS App | 67% | 60% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 88% | 77% | 73% |
| Wait for appointment about right | 83% | 78% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
CQC's overall rating for Whitehall Medical Practice is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,206 patients were registered at Whitehall Medical Practice in September 2026, up 4.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 4,185 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 5.0 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.2 |
| August 2024 | 4.1 | 6.2 |
| August 2025 | 5.1 | 6.1 |
| August 2026 | 5.1 | 7.8 |
From June 2026 to August 2026 the practice recorded 6,740 appointments a month, or 318 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Whitehall Medical Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 318 | 486 | 510 |
| Face to face | 64% | 54% | 63% |
| Same day as booked | 60% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.6% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.1% | 74.9% |
Whitehall Medical Practice, Morton Gardens, Lower Hillmorton Road, Rugby, CV21 3AQ. Phone: 01788 542212. Website: www.whitehallmed.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clifton Road Surgery | 0.2 km | 76% |
| Rugby Health and Well Being Centre | 0.8 km | 84% |
| Beech Tree Medical Practice | 0.8 km | 78% |
| Central Surgery | 1.0 km | 83% |
| Westside Medical Centre | 1.0 km | 78% |
- Beech Tree Medical Practice (78% overall experience good)
- Bennfield Surgery (92% overall experience good)
- Brookside Surgery (97% overall experience good)
- Brownsover Medical Centre (70% overall experience good)
- Central Surgery (83% overall experience good)
- Clifton Road Surgery (76% overall experience good)
- Drs Reynolds, Chesser, Harris & Geissler (97% overall experience good)
- Revel Surgery (91% overall experience good)
- Rugby Health and Well Being Centre (84% overall experience good)
- Westside Medical Centre (78% overall experience good)
- Wolston Surgery (93% overall experience good)
How do patients rate Whitehall Medical Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Whitehall Medical Practice as good, above the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Whitehall Medical Practice?
21,206 patients were registered in September 2026, up 4.5% on a year earlier.
What is Whitehall Medical Practice's CQC rating?
Good overall, published in February 2017.
How many GPs does Whitehall Medical Practice have?
5.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 4,185 patients per GP against 2,171 across England.
Are appointments at Whitehall Medical Practice face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitehall Medical Practice's phone number?
01788 542212.