Central Surgery, Rugby: patient reviews and CQC rating
Central Surgery is a GP practice in Rugby with 20,102 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2024. It has 10.5 full-time-equivalent qualified GPs, or 1,909 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Central Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 90%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 53%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 11 practices in Rugby with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (71%). 102 patients answered the survey (response rate 26%).
| Survey question | Central Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 83% | 81% | 77% |
| Easy to contact by phone | 53% | 64% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 71% | 60% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 70% | 77% | 73% |
| Wait for appointment about right | 90% | 78% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Central Surgery is Good, published in May 2024. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Inadequate (February 2023).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
20,102 patients were registered at Central Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 10.5 full-time-equivalent qualified GPs, there are 1,909 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 3.7 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 9.9 |
| August 2024 | 9.1 | 11.2 |
| August 2025 | 8.5 | 10.7 |
| August 2026 | 10.5 | 12.7 |
From June 2026 to August 2026 the practice recorded 14,150 appointments a month, or 704 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 84% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Central Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 704 | 486 | 510 |
| Face to face | 38% | 54% | 63% |
| Same day as booked | 84% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 15.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
Central Surgery, Corporation Street, Rugby, CV21 3SP. Phone: 01788 524366.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westside Medical Centre | 0.1 km | 78% |
| Bennfield Surgery | 0.1 km | 92% |
| Clifton Road Surgery | 0.9 km | 76% |
| Whitehall Medical Practice | 1.0 km | 86% |
| Rugby Health and Well Being Centre | 1.0 km | 84% |
- Beech Tree Medical Practice (78% overall experience good)
- Bennfield Surgery (92% overall experience good)
- Brookside Surgery (97% overall experience good)
- Brownsover Medical Centre (70% overall experience good)
- Clifton Road Surgery (76% overall experience good)
- Drs Reynolds, Chesser, Harris & Geissler (97% overall experience good)
- Revel Surgery (91% overall experience good)
- Rugby Health and Well Being Centre (84% overall experience good)
- Westside Medical Centre (78% overall experience good)
- Whitehall Medical Practice (86% overall experience good)
- Wolston Surgery (93% overall experience good)
How do patients rate Central Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Central Surgery as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Central Surgery?
20,102 patients were registered in September 2026, down 0.9% on a year earlier.
What is Central Surgery's CQC rating?
Good overall, published in May 2024.
How many GPs does Central Surgery have?
10.5 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,909 patients per GP against 2,171 across England.
Are appointments at Central Surgery face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Central Surgery's phone number?
01788 524366.