North Arden PCN: primary care network practices and patient survey
North Arden PCN is a primary care network of 3 GP practices with 34,578 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England. Its practices have 2,401 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in North Arden PCN with survey results, the share of patients describing their overall experience as good ranges from 55% at Spring Hill Medical Centre to 85% at Station Street Surgery, with a median of 84% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Station Street Surgery has the highest share finding it easy to get through by phone (66%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Station Street Surgery | 9,789 | 85% | 66% | Good | 2,690 |
| Atherstone Surgery | 17,066 | 84% | 61% | Good | 2,327 |
| Spring Hill Medical Centre | 7,723 | 55% | 31% | Good | 2,254 |
Results for the network as a whole, from 319 responses, against Coventry and Warwickshire and England.
| Survey question | North Arden PCN | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 77% | 81% | 77% |
| Easy to contact by phone | 55% | 64% | 57% |
| Easy to contact via the website | 39% | 62% | 58% |
| Easy to contact via the NHS App | 50% | 60% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 75% | 77% | 73% |
| Wait for appointment about right | 76% | 78% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
There are 2,401 registered patients per full-time-equivalent qualified GP in North Arden PCN, more than England's 2,171 and Coventry and Warwickshire's 2,112. Practices recorded 465 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 49% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists grew by 2.5% over the year (England: shrank 1.1%).
| Measure | North Arden PCN | Coventry and Warwickshire | England |
|---|---|---|---|
| Patients per qualified GP | 2,401 | 2,112 | 2,171 |
| Appointments per 1,000 patients a month | 465 | 486 | 510 |
| Face-to-face appointments | 63% | 54% | 63% |
| Same day as booked | 49% | 54% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 19% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in North Arden PCN is depression (20.3% against 14.3%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | North Arden PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 20.3% | 14.3% | 5,367 |
| High blood pressure | All ages | 17.9% | 15.2% | 5,984 |
| Diabetes | 17+ yrs | 8.3% | 7.9% | 2,218 |
| Asthma | 6+ yrs | 7.3% | 6.6% | 2,298 |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% | 1,413 |
| Cancer | All ages | 4.0% | 3.8% | 1,347 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 867 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 811 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 710 |
| COPD | All ages | 2.0% | 1.9% | 661 |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% | 183 |
| Heart failure | All ages | 1.0% | 1.1% | 336 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 252 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 229 |
| Dementia | All ages | 0.7% | 0.8% | 230 |
| Serious mental illness | All ages | 0.6% | 1.0% | 214 |
| Learning disability | All ages | 0.6% | 0.6% | 188 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 150 |
| Palliative care | All ages | 0.2% | 0.6% | 77 |
- Apollo Warwickshire North (5 practices)
- Arden PCN (7 practices)
- Coventry North PCN (6 practices)
- Kenilworth and Warwick PCN (5 practices)
- Nuneaton & Bedworth PCN (11 practices)
- Rugby PCN (12 practices)
- Warwickshire East PCN (5 practices)
- Warwickshire Rural PCN (5 practices)
Which practices are in North Arden PCN?
Atherstone Surgery, Spring Hill Medical Centre and Station Street Surgery.
How do patients rate North Arden PCN?
77% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does North Arden PCN cover?
34,578 registered patients across 3 practices in September 2026.
How many patients per GP does North Arden PCN have?
2,401 per full-time-equivalent qualified GP, against 2,171 across England.