Spring Hill Medical Centre, Coventry: patient reviews and CQC rating
Spring Hill Medical Centre is a GP practice in Coventry with 7,723 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 3.4 full-time-equivalent qualified GPs, or 2,254 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Spring Hill Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 14%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 52nd of the 52 practices in Coventry with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (49%). 102 patients answered the survey (response rate 29%).
| Survey question | Spring Hill Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 55% | 81% | 77% |
| Easy to contact by phone | 31% | 64% | 57% |
| Easy to contact via the website | 14% | 62% | 58% |
| Easy to contact via the NHS App | 24% | 60% | 54% |
| Reception team helpful | 76% | 88% | 85% |
| Last contact good | 54% | 77% | 73% |
| Wait for appointment about right | 72% | 78% | 69% |
| Listened to well | 75% | 88% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Spring Hill Medical Centre is Good, published in December 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (March 2018).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,723 patients were registered at Spring Hill Medical Centre in September 2026, down 4.8% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,254 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 2.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 5.5 |
| August 2024 | 4.5 | 5.5 |
| August 2025 | 4.3 | 8.3 |
| August 2026 | 3.4 | 4.1 |
From June 2026 to August 2026 the practice recorded 4,082 appointments a month, or 529 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 59% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Spring Hill Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 486 | 510 |
| Face to face | 38% | 54% | 63% |
| Same day as booked | 59% | 54% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.4% against 4.6%) and depression (17.6% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), serious mental illness (0.5% against 1.0%) and coronary heart disease (2.4% against 3.0%). The practice's patients live in areas with an average deprivation score of 25.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 17.6% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Spring Hill Medical Centre, Phil Collins Way, Arley, Coventry, CV7 8FD. Phone: 01676 540454.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hartshill Health Centre | 5.5 km | 86% |
| Chapel End Surgery | 5.5 km | 80% |
| Camphill Health Centre | 5.9 km | 62% |
| Arbury Medical Centre | 6.0 km | 73% |
| Stockingford Medical Centre | 6.4 km | 82% |
- Atherstone Surgery (84% overall experience good)
- Station Street Surgery (85% overall experience good)
How do patients rate Spring Hill Medical Centre?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Spring Hill Medical Centre as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Spring Hill Medical Centre?
7,723 patients were registered in September 2026, down 4.8% on a year earlier.
What is Spring Hill Medical Centre's CQC rating?
Good overall, published in December 2022.
How many GPs does Spring Hill Medical Centre have?
3.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,254 patients per GP against 2,171 across England.
Are appointments at Spring Hill Medical Centre face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Spring Hill Medical Centre's phone number?
01676 540454.