Horizon PCN: primary care network practices and patient survey
Horizon PCN is a primary care network of 7 GP practices with 92,050 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,386 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Horizon PCN with survey results, the share of patients describing their overall experience as good ranges from 60% at Woodbank Surgery to 92% at Garden City Medical Centre, with a median of 70% (England: 77%). 1 is above England and 3 below by more than the survey's margin of error. Garden City Medical Centre has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Garden City Medical Centre | 5,505 | 92% | 76% | – | 6,881 |
| Peel GPs | 9,688 | 80% | 60% | Good | 1,535 |
| Mile Lane Surgery | 5,475 | 73% | 49% | Good | 3,208 |
| Ribblesdale Medical Practice | 7,337 | 70% | 60% | Good | 2,896 |
| Tower Family Healthcare | 47,995 | 67% | 48% | Requires improvement | 2,036 |
| Redbank Group Practice | 9,006 | 67% | 28% | Good | 6,031 |
| Woodbank Surgery | 7,044 | 60% | 44% | Good | 3,261 |
Results for the network as a whole, from 709 responses, against Greater Manchester and England.
| Survey question | Horizon PCN | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 70% | 79% | 77% |
| Easy to contact by phone | 50% | 63% | 57% |
| Easy to contact via the website | 41% | 61% | 58% |
| Easy to contact via the NHS App | 51% | 58% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 53% | 71% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
There are 2,386 registered patients per full-time-equivalent qualified GP in Horizon PCN, close to England's 2,171 and Greater Manchester's 2,055. Practices recorded 417 appointments a month per 1,000 patients (England: 510), 58% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | Horizon PCN | Greater Manchester | England |
|---|---|---|---|
| Patients per qualified GP | 2,386 | 2,055 | 2,171 |
| Appointments per 1,000 patients a month | 417 | 445 | 510 |
| Face-to-face appointments | 58% | 66% | 63% |
| Same day as booked | 35% | 44% | 45% |
| Did not attend | 5% | 6% | 4% |
| Patients aged 65 or over | 21% | 16% | 19% |
Relative to England, the register furthest above England's rate at practices in Horizon PCN is dementia (1.1% against 0.8%), and the furthest below is osteoporosis (1.0% against 1.2%).
| Condition register | Age group | Horizon PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% | 13,704 |
| High blood pressure | All ages | 16.6% | 15.2% | 15,381 |
| Diabetes | 17+ yrs | 8.3% | 7.9% | 6,274 |
| Asthma | 6+ yrs | 7.3% | 6.6% | 6,384 |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% | 3,895 |
| Cancer | All ages | 4.7% | 3.8% | 4,345 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 3,242 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 2,452 |
| Stroke and TIA | All ages | 2.4% | 1.9% | 2,201 |
| COPD | All ages | 2.3% | 1.9% | 2,101 |
| Heart failure | All ages | 1.5% | 1.1% | 1,375 |
| Serious mental illness | All ages | 1.2% | 1.0% | 1,118 |
| Dementia | All ages | 1.1% | 0.8% | 1,057 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 390 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 782 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 719 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 674 |
| Learning disability | All ages | 0.6% | 0.6% | 533 |
| Palliative care | All ages | 0.5% | 0.6% | 445 |
- Bolton Central PCN (13 practices)
- Bury PCN (8 practices)
- Chorley Roads Network PCN (5 practices)
- Horwich Network PCN (3 practices)
- Hwl Network PCN (6 practices)
- Prestwich PCN (6 practices)
- Westhoughton Network PCN (2 practices)
- Whitefield District & Community PCN (4 practices)
Which practices are in Horizon PCN?
Garden City Medical Centre, Mile Lane Surgery, Peel GPs, Redbank Group Practice, Ribblesdale Medical Practice, Tower Family Healthcare and Woodbank Surgery.
How do patients rate Horizon PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Horizon PCN cover?
92,050 registered patients across 7 practices in September 2026.
How many patients per GP does Horizon PCN have?
2,386 per full-time-equivalent qualified GP, against 2,171 across England.