Hwl Network PCN: primary care network practices and patient survey
Hwl Network PCN is a primary care network of 6 GP practices with 27,094 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,834 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Hwl Network PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Dr Nasima Sidda to 87% at Halliwell Surgery 2, with a median of 83% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Halliwell Surgery 2 has the highest share finding it easy to get through by phone (90%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Halliwell Surgery 2 | 3,531 | 87% | 90% | Good | 1,742 |
| Burnside Surgery | 4,320 | 86% | 75% | Good | 1,200 |
| Dr Hendy & Rizwan | 5,740 | 85% | 89% | Good | 2,194 |
| Lever Chambers 1 | 6,096 | 81% | 74% | Good | 1,814 |
| Halliwell Surgery 3 | 5,131 | 81% | 87% | Good | 2,663 |
| Dr Nasima Sidda | 2,276 | 72% | 67% | Good | 1,835 |
Results for the network as a whole, from 588 responses, against Greater Manchester and England.
| Survey question | Hwl Network PCN | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 81% | 63% | 57% |
| Easy to contact via the website | 72% | 61% | 58% |
| Easy to contact via the NHS App | 70% | 58% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
There are 1,834 registered patients per full-time-equivalent qualified GP in Hwl Network PCN, fewer than England's 2,171 and Greater Manchester's 2,055. Practices recorded 489 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 44% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Hwl Network PCN | Greater Manchester | England |
|---|---|---|---|
| Patients per qualified GP | 1,834 | 2,055 | 2,171 |
| Appointments per 1,000 patients a month | 489 | 445 | 510 |
| Face-to-face appointments | 63% | 66% | 63% |
| Same day as booked | 44% | 44% | 45% |
| Did not attend | 8% | 6% | 4% |
| Patients aged 65 or over | 14% | 16% | 19% |
Relative to England, the register furthest above England's rate at practices in Hwl Network PCN is copd (2.6% against 1.9%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Hwl Network PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 15.5% | 14.3% | 3,236 |
| High blood pressure | All ages | 12.7% | 15.2% | 3,461 |
| Diabetes | 17+ yrs | 10.4% | 7.9% | 2,208 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 1,619 |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% | 917 |
| Cancer | All ages | 2.9% | 3.8% | 781 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 706 |
| COPD | All ages | 2.6% | 1.9% | 702 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 519 |
| Atrial fibrillation | All ages | 1.5% | 2.2% | 401 |
| Serious mental illness | All ages | 1.4% | 1.0% | 372 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 169 |
| Heart failure | All ages | 0.8% | 1.1% | 218 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 163 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 61 |
| Learning disability | All ages | 0.7% | 0.6% | 190 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 148 |
| Dementia | All ages | 0.5% | 0.8% | 130 |
| Palliative care | All ages | 0.3% | 0.6% | 86 |
- Bolton Central PCN (13 practices)
- Breightmet & Little Lever PCN (6 practices)
- Chorley Roads Network PCN (5 practices)
- Farnworth & Kearsley PCN (4 practices)
- Horwich Network PCN (3 practices)
- Rumworth PCN (4 practices)
- Turton PCN (6 practices)
- Westhoughton Network PCN (2 practices)
Which practices are in Hwl Network PCN?
Burnside Surgery, Dr Hendy & Rizwan, Dr Nasima Sidda, Halliwell Surgery 2, Halliwell Surgery 3 and Lever Chambers 1.
How do patients rate Hwl Network PCN?
83% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Hwl Network PCN cover?
27,094 registered patients across 6 practices in September 2026.
How many patients per GP does Hwl Network PCN have?
1,834 per full-time-equivalent qualified GP, against 2,171 across England.