Halliwell Surgery 3, Bolton: patient reviews and CQC rating
Halliwell Surgery 3 is a GP practice in Bolton with 5,131 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 1.9 full-time-equivalent qualified GPs, or 2,663 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Halliwell Surgery 3
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 22nd of the 48 practices in Bolton with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (82%). 98 patients answered the survey (response rate 15%).
| Survey question | Halliwell Surgery 3 | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 87% | 63% | 57% |
| Easy to contact via the website | 76% | 61% | 58% |
| Easy to contact via the NHS App | 72% | 58% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 91 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Halliwell Surgery 3 is Good, published in August 2023. All 5 key questions are rated Good. It held the same rating in the report before (October 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,131 patients were registered at Halliwell Surgery 3 in September 2026, down 1.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,663 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 4.9 |
| August 2024 | 1.9 | 4.9 |
| August 2025 | 1.9 | 5.3 |
| August 2026 | 1.9 | 5.4 |
From June 2026 to August 2026 the practice recorded 2,464 appointments a month, or 480 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 41% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Halliwell Surgery 3 | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 480 | 445 | 510 |
| Face to face | 65% | 66% | 63% |
| Same day as booked | 41% | 44% | 45% |
| More than 28 days after booking | 11% | 5% | 5% |
| Did not attend | 12% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.7% against 1.9%) and diabetes (10.8% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 46.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.3% | 14.3% |
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| COPD | All ages | 2.7% | 1.9% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.4% | 74.9% |
Halliwell Surgery 3, The Halliwell Surgery, Lindfield Drive, Halliwell, Bolton, BL1 3RG. Phone: 01204 523716. Website: www.bolton.nhs.uk/gp/halliwell.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Hendy & Rizwan | 0.0 km | 85% |
| Halliwell Surgery 2 | 0.0 km | 87% |
| Dr Nasima Sidda | 0.4 km | 72% |
| Burnside Surgery | 0.4 km | 86% |
| Bolton Community Practice CIC | 0.4 km | 71% |
- Burnside Surgery (86% overall experience good)
- Dr Hendy & Rizwan (85% overall experience good)
- Dr Nasima Sidda (72% overall experience good)
- Halliwell Surgery 2 (87% overall experience good)
- Lever Chambers 1 (81% overall experience good)
How do patients rate Halliwell Surgery 3?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Halliwell Surgery 3 as good, against 77% across England. 87% found it easy to get through by phone.
How many patients are registered at Halliwell Surgery 3?
5,131 patients were registered in September 2026, down 1.2% on a year earlier.
What is Halliwell Surgery 3's CQC rating?
Good overall, published in August 2023.
How many GPs does Halliwell Surgery 3 have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,663 patients per GP against 2,171 across England.
Are appointments at Halliwell Surgery 3 face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Halliwell Surgery 3's phone number?
01204 523716.