Bolton Community Practice CIC, Bolton: patient reviews and CQC rating

What patients say about Bolton Community Practice CIC

Its result closest to England is the share who found the reception and administrative team helpful: 82%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.

On overall experience it is 40th of the 48 practices in Bolton with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (74%). 110 patients answered the survey (response rate 22%).

In the Friends and Family Test for July 2026, 93% of 430 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Bolton Community Practice CIC is Good, published in December 2016. All 5 key questions are rated Good.

15,953 patients were registered at Bolton Community Practice CIC in September 2026, down 1.3% on a year earlier (England: down 1.1%).

16% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,786 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 4.7 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 7,572 appointments a month, or 475 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 23% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).

43% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%) and diabetes (10.1% against 7.9%). It has a lower share for osteoporosis (0.5% against 1.2%), cancer (2.8% against 3.8%) and atrial fibrillation (1.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 26.6 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.6 for men (England: 83.0 and 79.1).

35% of the practice's patients live in the BL1 postcode district, followed by BL3 (28%), BL6 (25%) and BL2 (5%). 98% live in Bolton, the council area the practice is in.

Bolton Community Practice CIC, Navigation Park, Waters Meeting Road, Bolton, BL1 8TT. Phone: 01204 463444. Website: www.boltoncommunitypractice.nhs.uk.