The Horwich Health & Wellbeing Hub, Bolton: patient reviews and CQC rating
The Horwich Health & Wellbeing Hub is a GP practice in Bolton with 11,600 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). It has 3.8 full-time-equivalent qualified GPs, or 3,042 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Horwich Health & Wellbeing Hub
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 48 practices in Bolton with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (92%). 111 patients answered the survey (response rate 26%).
| Survey question | The Horwich Health & Wellbeing Hub | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 73% | 63% | 57% |
| Easy to contact via the website | 66% | 61% | 58% |
| Easy to contact via the NHS App | 62% | 58% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 84% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
11,600 patients were registered at The Horwich Health & Wellbeing Hub in September 2026, up 10.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 3,042 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.9 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 6.4 |
| August 2024 | 2.1 | 4.2 |
| August 2025 | 3.8 | 7.0 |
| August 2026 | 3.8 | 5.6 |
From June 2026 to August 2026 the practice recorded 4,929 appointments a month, or 425 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Horwich Health & Wellbeing Hub | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 445 | 510 |
| Face to face | 75% | 66% | 63% |
| Same day as booked | 40% | 44% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), depression (22.2% against 14.3%) and COPD (2.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.2% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
The Horwich Health & Wellbeing Hub, Victoria Road,, Horwich, Bolton, BL6 5PY. Phone: 01204 322888.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kildonan House | 0.5 km | 71% |
| Granville House Medical Centre | 4.1 km | 90% |
| Adlington Medical Centre | 4.2 km | 72% |
| Aspull Surgery | 4.3 km | 84% |
| Heaton Medical Centre | 5.0 km | 79% |
- Bolton Community Practice CIC (71% overall experience good)
- Kildonan House (71% overall experience good)
How do patients rate The Horwich Health & Wellbeing Hub?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Horwich Health & Wellbeing Hub as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at The Horwich Health & Wellbeing Hub?
11,600 patients were registered in September 2026, up 10.1% on a year earlier.
How many GPs does The Horwich Health & Wellbeing Hub have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,042 patients per GP against 2,171 across England.
Are appointments at The Horwich Health & Wellbeing Hub face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Horwich Health & Wellbeing Hub's phone number?
01204 322888.