Granville House Medical Centre, Chorley: patient reviews and CQC rating
Granville House Medical Centre is a GP practice in Chorley with 7,892 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.2 full-time-equivalent qualified GPs, or 1,529 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Granville House Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 94%, above the England figure of 69%. Its result closest to England is the share who found it easy to get through to the practice by phone: 58%, against 57% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 4th of the 13 practices in Chorley with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (77%). 111 patients answered the survey (response rate 34%).
| Survey question | Granville House Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 90% | 78% | 77% |
| Easy to contact by phone | 58% | 61% | 57% |
| Easy to contact via the website | 72% | 55% | 58% |
| Easy to contact via the NHS App | 69% | 57% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 85% | 74% | 73% |
| Wait for appointment about right | 94% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 289 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Granville House Medical Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,892 patients were registered at Granville House Medical Centre in September 2026, down 1.8% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,529 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.7 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 16.7 |
| August 2024 | 4.9 | 16.9 |
| August 2025 | 4.9 | 15.8 |
| August 2026 | 5.2 | 17.1 |
From June 2026 to August 2026 the practice recorded 6,147 appointments a month, or 779 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 70% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Granville House Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 779 | 471 | 510 |
| Face to face | 91% | 70% | 63% |
| Same day as booked | 70% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.9% against 1.1%), atrial fibrillation (3.7% against 2.2%) and chronic kidney disease (7.4% against 4.6%). It has a lower share for osteoporosis (0.3% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.0% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Granville House Medical Centre, Granville Street, Adlington, Chorley, PR6 9PY. Phone: 01257 481917. Website: www.granvillehousemc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Adlington Medical Centre | 0.4 km | 72% |
| The Horwich Health & Wellbeing Hub | 4.1 km | 89% |
| Kildonan House | 4.2 km | 71% |
| Coppull Medical Practice | 4.3 km | 80% |
| Library House Surgery | 4.6 km | 82% |
- Coppull Medical Practice (80% overall experience good)
- Library House Surgery (82% overall experience good)
- Regent House Surgery (88% overall experience good)
- The Chorley Surgery (72% overall experience good)
- The Euxton Medical Centre (96% overall experience good)
How do patients rate Granville House Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Granville House Medical Centre as good, above the England figure of 77%. 58% found it easy to get through by phone.
How many patients are registered at Granville House Medical Centre?
7,892 patients were registered in September 2026, down 1.8% on a year earlier.
What is Granville House Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Granville House Medical Centre have?
5.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,529 patients per GP against 2,171 across England.
Are appointments at Granville House Medical Centre face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Granville House Medical Centre's phone number?
01257 481917.