Whittle Surgery, Chorley: patient reviews and CQC rating
Whittle Surgery is a GP practice in Chorley with 11,825 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). It has 3.6 full-time-equivalent qualified GPs, or 3,290 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whittle Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 13 practices in Chorley with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (79%). 110 patients answered the survey (response rate 33%).
| Survey question | Whittle Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 65% | 61% | 57% |
| Easy to contact via the website | 66% | 55% | 58% |
| Easy to contact via the NHS App | 75% | 57% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 85% | 74% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
11,825 patients were registered at Whittle Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,290 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 4.0 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 3.6 | 4.6 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.6 | 4.7 |
From June 2026 to August 2026 the practice recorded 4,725 appointments a month, or 400 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 48% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Whittle Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 400 | 471 | 510 |
| Face to face | 67% | 70% | 63% |
| Same day as booked | 48% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), depression (19.7% against 14.3%) and cancer (5.0% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% |
| High blood pressure | All ages | 17.6% | 15.2% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Whittle Surgery, 239 Preston Road, Clayton-le-woods, Chorley, PR6 7PY. Phone: 01257 444960. Website: www.whittlesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Dawoud's Surgery | 1.9 km | 82% |
| Clayton Brook Surgery | 2.0 km | 74% |
| Buckshaw Village Surgery | 2.1 km | 75% |
| Sandy Lane Surgery | 3.7 km | 81% |
| The Euxton Medical Centre | 3.7 km | 96% |
- Dr Dawoud's Surgery (82% overall experience good)
- Dr R Baghdjian & Dr Marcus Jacobs Surgery (97% overall experience good)
- Station Surgery (72% overall experience good)
- The Surgery Chorley (77% overall experience good)
- Withnell Health Centre (96% overall experience good)
How do patients rate Whittle Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Whittle Surgery as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Whittle Surgery?
11,825 patients were registered in September 2026, up 1.3% on a year earlier.
How many GPs does Whittle Surgery have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,290 patients per GP against 2,171 across England.
Are appointments at Whittle Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whittle Surgery's phone number?
01257 444960.