The Surgery Chorley, Chorley: patient reviews and CQC rating
The Surgery Chorley is a GP practice in Chorley with 9,646 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2024. It has 2.0 full-time-equivalent qualified GPs, or 4,819 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery Chorley
Its best result against England is the share who found the reception and administrative team helpful: 94%, above the England figure of 85%. Its weakest is the share who said their needs were met at their last appointment: 79%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 10th of the 13 practices in Chorley with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (78%). 103 patients answered the survey (response rate 24%).
| Survey question | The Surgery Chorley | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 57% | 61% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 54% | 57% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 72% | 74% | 73% |
| Wait for appointment about right | 58% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 84% | 93% | 93% |
| Needs met | 79% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 314 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Surgery Chorley is Requires Improvement, published in March 2024. 3 key questions are rated differently: Well-led Good, Caring Good and Effective Good. Its previous overall rating was Good (November 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
9,646 patients were registered at The Surgery Chorley in September 2026, down 0.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 4,819 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.6 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 2.0 | 3.6 |
| August 2025 | 2.0 | 3.6 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,134 appointments a month, or 325 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 32% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Surgery Chorley | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 325 | 471 | 510 |
| Face to face | 91% | 70% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), depression (19.5% against 14.3%) and serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
The Surgery Chorley, Ann James House 32-34, St. Thomas's Road, Chorley, PR7 1HR. Phone: 01257 513930. Website: www.thesurgerychorley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr R Baghdjian & Dr Marcus Jacobs Surgery | 0.1 km | 97% |
| The Chorley Surgery | 0.3 km | 72% |
| Library House Surgery | 0.4 km | 82% |
| Regent House Surgery | 0.4 km | 88% |
| Buckshaw Village Surgery | 3.1 km | 75% |
- Dr Dawoud's Surgery (82% overall experience good)
- Dr R Baghdjian & Dr Marcus Jacobs Surgery (97% overall experience good)
- Station Surgery (72% overall experience good)
- Whittle Surgery (87% overall experience good)
- Withnell Health Centre (96% overall experience good)
How do patients rate The Surgery Chorley?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Surgery Chorley as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at The Surgery Chorley?
9,646 patients were registered in September 2026, down 0.6% on a year earlier.
What is The Surgery Chorley's CQC rating?
Requires Improvement overall, published in March 2024.
How many GPs does The Surgery Chorley have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,819 patients per GP against 2,171 across England.
Are appointments at The Surgery Chorley face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery Chorley's phone number?
01257 513930.