Regent House Surgery, Chorley: patient reviews and CQC rating
Regent House Surgery is a GP practice in Chorley with 7,659 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.0 full-time-equivalent qualified GPs, or 1,915 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Regent House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 81%, above the England figure of 54%. Its result closest to England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 13 practices in Chorley with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (89%). 102 patients answered the survey (response rate 26%).
| Survey question | Regent House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 68% | 61% | 57% |
| Easy to contact via the website | 63% | 55% | 58% |
| Easy to contact via the NHS App | 81% | 57% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 83% | 74% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Regent House Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,659 patients were registered at Regent House Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,915 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.3 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 6.9 |
| August 2024 | 4.8 | 8.0 |
| August 2025 | 4.0 | 5.9 |
| August 2026 | 4.0 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,227 appointments a month, or 421 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 39% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Regent House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 471 | 510 |
| Face to face | 70% | 70% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), peripheral arterial disease (0.9% against 0.6%) and heart failure (1.7% against 1.1%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.2% | 14.3% |
| High blood pressure | All ages | 20.7% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Regent House Surgery, 21 Regent Road, Chorley, PR7 2DH. Phone: 01257 264842. Website: www.regenthousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Library House Surgery | 0.1 km | 82% |
| The Chorley Surgery | 0.2 km | 72% |
| Dr R Baghdjian & Dr Marcus Jacobs Surgery | 0.3 km | 97% |
| The Surgery Chorley | 0.4 km | 77% |
| The Euxton Medical Centre | 3.4 km | 96% |
- Coppull Medical Practice (80% overall experience good)
- Granville House Medical Centre (90% overall experience good)
- Library House Surgery (82% overall experience good)
- The Chorley Surgery (72% overall experience good)
- The Euxton Medical Centre (96% overall experience good)
How do patients rate Regent House Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Regent House Surgery as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Regent House Surgery?
7,659 patients were registered in September 2026, up 0.2% on a year earlier.
What is Regent House Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Regent House Surgery have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,915 patients per GP against 2,171 across England.
Are appointments at Regent House Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Regent House Surgery's phone number?
01257 264842.