The Chorley Surgery, Chorley: patient reviews and CQC rating
The Chorley Surgery is a GP practice in Chorley with 9,860 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 4.0 full-time-equivalent qualified GPs, or 2,457 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Chorley Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who described their last contact with the practice as good: 66%, against 73% across England. With 106 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 12th of the 13 practices in Chorley with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (83%). 106 patients answered the survey (response rate 24%).
| Survey question | The Chorley Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 58% | 61% | 57% |
| Easy to contact via the website | 62% | 55% | 58% |
| Easy to contact via the NHS App | 64% | 57% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 66% | 74% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 409 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Chorley Surgery is Good, published in October 2022. All 5 key questions are rated Good. Its previous overall rating was Outstanding (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,860 patients were registered at The Chorley Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,457 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.2 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 5.1 |
| August 2024 | 4.0 | 5.9 |
| August 2025 | 4.0 | 5.9 |
| August 2026 | 4.0 | 7.0 |
From June 2026 to August 2026 the practice recorded 5,530 appointments a month, or 561 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 56% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Chorley Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 561 | 471 | 510 |
| Face to face | 43% | 70% | 63% |
| Same day as booked | 56% | 42% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%), depression (22.5% against 14.3%) and epilepsy (1.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 22.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.5% | 14.3% |
| High blood pressure | All ages | 18.8% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
The Chorley Surgery, 24-26 Gillibrand Street, Chorley, PR7 2EJ. Phone: 01257 513970. Website: www.thechorleysurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Library House Surgery | 0.1 km | 82% |
| Regent House Surgery | 0.2 km | 88% |
| Dr R Baghdjian & Dr Marcus Jacobs Surgery | 0.3 km | 97% |
| The Surgery Chorley | 0.3 km | 77% |
| Buckshaw Village Surgery | 3.4 km | 75% |
- Coppull Medical Practice (80% overall experience good)
- Granville House Medical Centre (90% overall experience good)
- Library House Surgery (82% overall experience good)
- Regent House Surgery (88% overall experience good)
- The Euxton Medical Centre (96% overall experience good)
How do patients rate The Chorley Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Chorley Surgery as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at The Chorley Surgery?
9,860 patients were registered in September 2026, down 1.5% on a year earlier.
What is The Chorley Surgery's CQC rating?
Good overall, published in October 2022.
How many GPs does The Chorley Surgery have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,457 patients per GP against 2,171 across England.
Are appointments at The Chorley Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Chorley Surgery's phone number?
01257 513970.