Buckshaw Village Surgery, Chorley: patient reviews and CQC rating
Buckshaw Village Surgery is a GP practice in Chorley with 12,417 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 2.8 full-time-equivalent qualified GPs, or 4,456 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Buckshaw Village Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 11th of the 13 practices in Chorley with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (77%). 80 patients answered the survey (response rate 18%).
| Survey question | Buckshaw Village Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 55% | 61% | 57% |
| Easy to contact via the website | 78% | 55% | 58% |
| Easy to contact via the NHS App | 62% | 57% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 72% | 74% | 73% |
| Wait for appointment about right | 57% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 216 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Buckshaw Village Surgery is Good, published in September 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,417 patients were registered at Buckshaw Village Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 4,456 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 6.9 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 4,015 appointments a month, or 323 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 19% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Buckshaw Village Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 323 | 471 | 510 |
| Face to face | 94% | 70% | 63% |
| Same day as booked | 19% | 42% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.7% against 14.3%). It has a lower share for osteoporosis (0.3% against 1.2%), COPD (0.8% against 1.9%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% |
| High blood pressure | All ages | 9.1% | 15.2% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Buckshaw Village Surgery, Buckshaw Village Health Centre, Unity Place, Buckshaw Village, Chorley, PR7 7HZ. Phone: 01772 376600. Website: www.nmhealthinnovations.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Euxton Medical Centre | 1.6 km | 96% |
| Whittle Surgery | 2.1 km | 87% |
| Sandy Lane Surgery | 2.7 km | 81% |
| The Surgery Chorley | 3.1 km | 77% |
| Central Park Surgery | 3.1 km | 81% |
- Adlington Medical Centre (72% overall experience good)
How do patients rate Buckshaw Village Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Buckshaw Village Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Buckshaw Village Surgery?
12,417 patients were registered in September 2026, up 0.5% on a year earlier.
What is Buckshaw Village Surgery's CQC rating?
Good overall, published in September 2022.
How many GPs does Buckshaw Village Surgery have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,456 patients per GP against 2,171 across England.
Are appointments at Buckshaw Village Surgery face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Buckshaw Village Surgery's phone number?
01772 376600.