Clayton Brook Surgery, Preston: patient reviews and CQC rating
Clayton Brook Surgery is a GP practice in Preston with 3,289 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 2.1 full-time-equivalent qualified GPs, or 1,551 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clayton Brook Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 79%, against 85% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 25th of the 32 practices in Preston with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (81%). 103 patients answered the survey (response rate 20%).
| Survey question | Clayton Brook Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 72% | 61% | 57% |
| Easy to contact via the website | 54% | 55% | 58% |
| Easy to contact via the NHS App | 72% | 57% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 70% | 74% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 168 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Clayton Brook Surgery is Good, published in June 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,289 patients were registered at Clayton Brook Surgery in September 2026, down 6.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,551 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 3.7 |
| August 2024 | 1.8 | 3.9 |
| August 2025 | 1.8 | 4.3 |
| August 2026 | 2.1 | 3.0 |
From June 2026 to August 2026 the practice recorded 1,359 appointments a month, or 413 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Clayton Brook Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 413 | 471 | 510 |
| Face to face | 72% | 70% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.7% against 0.8%), palliative or supportive care needs (1.4% against 0.6%) and depression (28.2% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 32.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.2 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 28.2% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Dementia | All ages | 2.7% | 0.8% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Palliative care | All ages | 1.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Clayton Brook Surgery, 59-60, Tunley Holme, Bamber Bridge, Preston, PR5 8ES. Phone: 01772 313950. Website: www.claytonbrooksurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Dawoud's Surgery | 0.3 km | 82% |
| Whittle Surgery | 2.0 km | 87% |
| The Ryan Medical Centre | 2.7 km | 81% |
| Roslea Surgery | 2.9 km | 80% |
| Lostock Hall Medical Centre | 3.7 km | 83% |
- Central Park Surgery (81% overall experience good)
- Croston Village Surgery (88% overall experience good)
- Dr Uday Kanitkar (75% overall experience good)
- Sandy Lane Surgery (81% overall experience good)
- Worden Medical Centre (89% overall experience good)
How do patients rate Clayton Brook Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Clayton Brook Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Clayton Brook Surgery?
3,289 patients were registered in September 2026, down 6.0% on a year earlier.
What is Clayton Brook Surgery's CQC rating?
Good overall, published in June 2022.
How many GPs does Clayton Brook Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,551 patients per GP against 2,171 across England.
Are appointments at Clayton Brook Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clayton Brook Surgery's phone number?
01772 313950.