The Ryan Medical Centre, Preston: patient reviews and CQC rating
The Ryan Medical Centre is a GP practice in Preston with 11,043 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 4.7 full-time-equivalent qualified GPs, or 2,366 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Ryan Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 17th of the 32 practices in Preston with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (85%). 112 patients answered the survey (response rate 30%).
| Survey question | The Ryan Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 65% | 61% | 57% |
| Easy to contact via the website | 33% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 57% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 80% | 74% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 191 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Ryan Medical Centre is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,043 patients were registered at The Ryan Medical Centre in September 2026, up 1.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,366 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.9 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 8.1 |
| August 2024 | 5.0 | 9.2 |
| August 2025 | 5.0 | 9.7 |
| August 2026 | 4.7 | 9.6 |
From June 2026 to August 2026 the practice recorded 6,476 appointments a month, or 586 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 21% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Ryan Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 586 | 471 | 510 |
| Face to face | 62% | 70% | 63% |
| Same day as booked | 21% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.5% against 4.6%), heart failure (1.6% against 1.1%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
The Ryan Medical Centre, St Marys Road, Bamber Bridge, Preston, PR5 6JD. Phone: 01772 335136. Website: www.ryanmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Roslea Surgery | 0.4 km | 80% |
| Lostock Hall Medical Centre | 1.6 km | 83% |
| Riverside Medical Centre | 2.1 km | 74% |
| Dr Dawoud's Surgery | 2.6 km | 82% |
| Clayton Brook Surgery | 2.7 km | 74% |
- Lostock Hall Medical Centre (83% overall experience good)
- New Longton Surgery (91% overall experience good)
- Riverside Medical Centre (74% overall experience good)
- Roslea Surgery (80% overall experience good)
How do patients rate The Ryan Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Ryan Medical Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at The Ryan Medical Centre?
11,043 patients were registered in September 2026, up 1.5% on a year earlier.
What is The Ryan Medical Centre's CQC rating?
Good overall, published in December 2018.
How many GPs does The Ryan Medical Centre have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,366 patients per GP against 2,171 across England.
Are appointments at The Ryan Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Ryan Medical Centre's phone number?
01772 335136.