The New Hall Lane Practice, Preston: patient reviews and CQC rating
The New Hall Lane Practice is a GP practice in Preston with 7,265 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.0 full-time-equivalent qualified GPs, or 1,463 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New Hall Lane Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 86%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 32 practices in Preston with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (78%). 84 patients answered the survey (response rate 16%).
| Survey question | The New Hall Lane Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 84% | 61% | 57% |
| Easy to contact via the website | 80% | 55% | 58% |
| Easy to contact via the NHS App | 76% | 57% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 83% | 74% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The New Hall Lane Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,265 patients were registered at The New Hall Lane Practice in September 2026, up 1.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,463 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.7 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 6.0 |
| August 2024 | 4.5 | 6.2 |
| August 2025 | 4.1 | 6.0 |
| August 2026 | 5.0 | 6.7 |
From June 2026 to August 2026 the practice recorded 2,554 appointments a month, or 352 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The New Hall Lane Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 352 | 471 | 510 |
| Face to face | 79% | 70% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%) and COPD (2.4% against 1.9%). It has a lower share for osteoporosis (0.0% against 1.2%), dementia (0.5% against 0.8%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 47.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.0 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.8% | 74.9% |
The New Hall Lane Practice, The Health Centre, Geoffrey Street, Preston, PR1 5NE. Phone: 01772 970907. Website: www.thenewhalllanepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| ISSA Medical Centre - Dr Z H Patel | 0.8 km | 83% |
| Guttridge Medical Centre | 1.0 km | 78% |
| Dr R Ali Surgery | 1.0 km | 73% |
| Avenham Surgery | 1.2 km | 68% |
| Dr C M Wilson & Partners | 1.5 km | 69% |
- Briarwood Medical Centre (76% overall experience good)
- Dr R Ali Surgery (73% overall experience good)
- Guttridge Medical Centre (78% overall experience good)
- Kingsfold Medical Centre (97% overall experience good)
- Lane Ends Surgery (82% overall experience good)
- North Preston Medical Practice (71% overall experience good)
- Penwortham St. Mary's Medical Group (80% overall experience good)
- The Park Medical Practice (73% overall experience good)
How do patients rate The New Hall Lane Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The New Hall Lane Practice as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at The New Hall Lane Practice?
7,265 patients were registered in September 2026, up 1.2% on a year earlier.
What is The New Hall Lane Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does The New Hall Lane Practice have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,463 patients per GP against 2,171 across England.
Are appointments at The New Hall Lane Practice face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New Hall Lane Practice's phone number?
01772 970907.