Worden Medical Centre, Preston: patient reviews and CQC rating
Worden Medical Centre is a GP practice in Preston with 14,133 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 4.6 full-time-equivalent qualified GPs, or 3,099 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Worden Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 89%, above the England figure of 77%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 32 practices in Preston with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (85%). 122 patients answered the survey (response rate 26%).
| Survey question | Worden Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 50% | 61% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 72% | 74% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 623 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Worden Medical Centre is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,133 patients were registered at Worden Medical Centre in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 3,099 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 4.4 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 7.1 |
| August 2024 | 7.3 | 8.4 |
| August 2025 | 7.3 | 8.2 |
| August 2026 | 4.6 | 6.1 |
From June 2026 to August 2026 the practice recorded 6,739 appointments a month, or 477 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 29% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Worden Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 477 | 471 | 510 |
| Face to face | 78% | 70% | 63% |
| Same day as booked | 29% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (20.2% against 14.3%), heart failure (1.5% against 1.1%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.2% | 14.3% |
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Worden Medical Centre, West Paddock, Leyland, Preston, PR25 1HR. Phone: 01772 423555. Website: www.wordenmc.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Station Surgery | 0.0 km | 72% |
| Sandy Lane Surgery | 1.0 km | 81% |
| Central Park Surgery | 1.1 km | 81% |
| Dr Uday Kanitkar | 1.2 km | 75% |
| The Euxton Medical Centre | 3.1 km | 96% |
- Central Park Surgery (81% overall experience good)
- Clayton Brook Surgery (74% overall experience good)
- Croston Village Surgery (88% overall experience good)
- Dr Uday Kanitkar (75% overall experience good)
- Sandy Lane Surgery (81% overall experience good)
How do patients rate Worden Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Worden Medical Centre as good, above the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Worden Medical Centre?
14,133 patients were registered in September 2026, down 0.2% on a year earlier.
What is Worden Medical Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does Worden Medical Centre have?
4.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,099 patients per GP against 2,171 across England.
Are appointments at Worden Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Worden Medical Centre's phone number?
01772 423555.