Croston Village Surgery, Leyland: patient reviews and CQC rating
Croston Village Surgery is a GP practice in Leyland with 10,685 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.6 full-time-equivalent qualified GPs, or 4,039 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Croston Village Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 5 practices in Leyland with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (92%). 114 patients answered the survey (response rate 30%).
| Survey question | Croston Village Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 84% | 61% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 66% | 57% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 90% | 74% | 73% |
| Wait for appointment about right | 81% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 648 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Croston Village Surgery is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,685 patients were registered at Croston Village Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 4,039 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 4.7 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 4,560 appointments a month, or 427 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 29% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Croston Village Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 427 | 471 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 29% | 42% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%), chronic kidney disease (6.9% against 4.6%) and cancer (5.5% against 3.8%). It has a lower share for a learning disability (0.2% against 0.6%), serious mental illness (0.6% against 1.0%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Croston Village Surgery, Outlane, Croston, Leyland, PR26 9HJ. Phone: 01772 214680. Website: www.crostonvillagesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Uday Kanitkar | 4.4 km | 75% |
| The Tarleton Group Practice | 4.4 km | 82% |
| Worden Medical Centre | 5.2 km | 89% |
| Station Surgery | 5.2 km | 72% |
| Sandy Lane Surgery | 6.0 km | 81% |
- Central Park Surgery (81% overall experience good)
- Clayton Brook Surgery (74% overall experience good)
- Dr Uday Kanitkar (75% overall experience good)
- Sandy Lane Surgery (81% overall experience good)
- Worden Medical Centre (89% overall experience good)
How do patients rate Croston Village Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Croston Village Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Croston Village Surgery?
10,685 patients were registered in September 2026, up 1.9% on a year earlier.
What is Croston Village Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Croston Village Surgery have?
2.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 4,039 patients per GP against 2,171 across England.
Are appointments at Croston Village Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Croston Village Surgery's phone number?
01772 214680.