Penwortham St. Mary's Medical Group, Preston: patient reviews and CQC rating
Penwortham St. Mary's Medical Group is a GP practice in Preston with 17,906 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 10.7 full-time-equivalent qualified GPs, or 1,669 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penwortham St. Mary's Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 20th of the 32 practices in Preston with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (81%). 107 patients answered the survey (response rate 22%).
| Survey question | Penwortham St. Mary's Medical Group | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 81% | 61% | 57% |
| Easy to contact via the website | 81% | 55% | 58% |
| Easy to contact via the NHS App | 68% | 57% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 85% | 74% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Penwortham St. Mary's Medical Group is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,906 patients were registered at Penwortham St. Mary's Medical Group in September 2026, up 6.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 10.7 full-time-equivalent qualified GPs, there are 1,669 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 5.0 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.5 | 12.5 |
| August 2024 | 11.3 | 14.7 |
| August 2025 | 14.0 | 18.0 |
| August 2026 | 10.7 | 13.6 |
From June 2026 to August 2026 the practice recorded 6,094 appointments a month, or 340 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 34% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Penwortham St. Mary's Medical Group | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 340 | 471 | 510 |
| Face to face | 73% | 70% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.2% against 0.6%) and diabetes (3.5% against 7.9%). The practice's patients live in areas with an average deprivation score of 23.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.4% | 14.3% |
| High blood pressure | All ages | 10.1% | 15.2% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Diabetes | 17+ yrs | 3.5% | 7.9% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Penwortham St. Mary's Medical Group, Cop Lane, Penwortham, Preston, PR1 0SR. Phone: 01772 970079. Website: www.stmaryshealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Fillans Medical Centre | 0.3 km | 80% |
| Fishergate Hill Surgery | 1.3 km | 86% |
| Kingsfold Medical Centre | 1.3 km | 97% |
| Briarwood Medical Centre | 2.5 km | 76% |
| Lane Ends Surgery | 2.5 km | 82% |
- Briarwood Medical Centre (76% overall experience good)
- Dr R Ali Surgery (73% overall experience good)
- Guttridge Medical Centre (78% overall experience good)
- Kingsfold Medical Centre (97% overall experience good)
- Lane Ends Surgery (82% overall experience good)
- North Preston Medical Practice (71% overall experience good)
- The New Hall Lane Practice (87% overall experience good)
- The Park Medical Practice (73% overall experience good)
How do patients rate Penwortham St. Mary's Medical Group?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Penwortham St. Mary's Medical Group as good, against 77% across England. 81% found it easy to get through by phone.
How many patients are registered at Penwortham St. Mary's Medical Group?
17,906 patients were registered in September 2026, up 6.4% on a year earlier.
What is Penwortham St. Mary's Medical Group's CQC rating?
Good overall, published in January 2017.
How many GPs does Penwortham St. Mary's Medical Group have?
10.7 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,669 patients per GP against 2,171 across England.
Are appointments at Penwortham St. Mary's Medical Group face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penwortham St. Mary's Medical Group's phone number?
01772 970079.