St Fillans Medical Centre, Preston: patient reviews and CQC rating
St Fillans Medical Centre is a GP practice in Preston with 7,852 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.9 full-time-equivalent qualified GPs, or 1,599 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Fillans Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who said they were treated with care and concern: 76%, below the England figure of 86%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 19th of the 32 practices in Preston with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (85%). 110 patients answered the survey (response rate 32%).
| Survey question | St Fillans Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 62% | 61% | 57% |
| Easy to contact via the website | 72% | 55% | 58% |
| Easy to contact via the NHS App | 72% | 57% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 78% | 74% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 76% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 407 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Fillans Medical Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,852 patients were registered at St Fillans Medical Centre in September 2026, down 3.0% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,599 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.6 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 10.6 |
| August 2024 | 4.2 | 7.2 |
| August 2025 | 4.2 | 7.0 |
| August 2026 | 4.9 | 10.0 |
From June 2026 to August 2026 the practice recorded 4,893 appointments a month, or 623 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 28% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Fillans Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 623 | 471 | 510 |
| Face to face | 58% | 70% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.0% against 1.1%), chronic kidney disease (7.5% against 4.6%) and osteoporosis (1.9% against 1.2%). It has a lower share for a learning disability (0.2% against 0.6%) and diabetes (6.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
St Fillans Medical Centre, 2 Liverpool Road, Penwortham, Preston, PR1 0AD. Phone: 01772 745427. Website: www.stfillansmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Penwortham St. Mary's Medical Group | 0.3 km | 80% |
| Fishergate Hill Surgery | 1.1 km | 86% |
| Kingsfold Medical Centre | 1.6 km | 97% |
| Briarwood Medical Centre | 2.2 km | 76% |
| Lane Ends Surgery | 2.2 km | 82% |
- Fishergate Hill Surgery (86% overall experience good)
- Longton Health Centre (85% overall experience good)
- The Beeches Medical Centre (74% overall experience good)
How do patients rate St Fillans Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of St Fillans Medical Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at St Fillans Medical Centre?
7,852 patients were registered in September 2026, down 3.0% on a year earlier.
What is St Fillans Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does St Fillans Medical Centre have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,599 patients per GP against 2,171 across England.
Are appointments at St Fillans Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Fillans Medical Centre's phone number?
01772 745427.