Fishergate Hill Surgery, Preston: patient reviews and CQC rating
Fishergate Hill Surgery is a GP practice in Preston with 6,707 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 2.5 full-time-equivalent qualified GPs, or 2,734 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fishergate Hill Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its result closest to England is the share who found the reception and administrative team helpful: 86%, against 85% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 9th of the 32 practices in Preston with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 127 patients answered the survey (response rate 22%).
| Survey question | Fishergate Hill Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 78% | 61% | 57% |
| Easy to contact via the website | 70% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 57% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 85% | 74% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 242 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fishergate Hill Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,707 patients were registered at Fishergate Hill Surgery in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,734 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.3 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 4.2 |
| August 2024 | 2.5 | 6.5 |
| August 2025 | 2.5 | 4.4 |
| August 2026 | 2.5 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,554 appointments a month, or 530 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Fishergate Hill Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 530 | 471 | 510 |
| Face to face | 75% | 70% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.7% against 1.1%), serious mental illness (2.1% against 1.0%) and depression (22.3% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 30.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.3% | 14.3% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| Heart failure | All ages | 2.7% | 1.1% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.0% | 74.9% |
Fishergate Hill Surgery, 50 Fishergate Hill, Preston, PR1 8DN. Phone: 01772 254484. Website: www.fishergatehill.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Fillans Medical Centre | 1.1 km | 80% |
| Penwortham St. Mary's Medical Group | 1.3 km | 80% |
| Avenham Surgery | 1.4 km | 68% |
| Lane Ends Surgery | 1.9 km | 82% |
| Kingsfold Medical Centre | 2.2 km | 97% |
- Longton Health Centre (85% overall experience good)
- St Fillans Medical Centre (80% overall experience good)
- The Beeches Medical Centre (74% overall experience good)
How do patients rate Fishergate Hill Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Fishergate Hill Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Fishergate Hill Surgery?
6,707 patients were registered in September 2026, down 0.2% on a year earlier.
What is Fishergate Hill Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Fishergate Hill Surgery have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,734 patients per GP against 2,171 across England.
Are appointments at Fishergate Hill Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fishergate Hill Surgery's phone number?
01772 254484.