Longton Health Centre, Preston: patient reviews and CQC rating
Longton Health Centre is a GP practice in Preston with 10,257 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.6 full-time-equivalent qualified GPs, or 1,557 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Longton Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its result closest to England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 11th of the 32 practices in Preston with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (93%). 107 patients answered the survey (response rate 30%).
| Survey question | Longton Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 76% | 61% | 57% |
| Easy to contact via the website | 78% | 55% | 58% |
| Easy to contact via the NHS App | 60% | 57% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 82% | 74% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 517 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Longton Health Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,257 patients were registered at Longton Health Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,557 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.5 nurses and 5.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 6.5 |
| August 2024 | 5.6 | 6.4 |
| August 2025 | 5.1 | 5.9 |
| August 2026 | 6.6 | 8.3 |
From June 2026 to August 2026 the practice recorded 6,953 appointments a month, or 678 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 37% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Longton Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 678 | 471 | 510 |
| Face to face | 65% | 70% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (3.1% against 1.1%), palliative or supportive care needs (1.2% against 0.6%) and atrial fibrillation (4.2% against 2.2%). It has a lower share for a learning disability (0.1% against 0.6%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 7.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 7.1% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Heart failure | All ages | 3.1% | 1.1% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 88.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.9% | 74.9% |
Longton Health Centre, Liverpool Road, Longton, Preston, PR4 5HA. Phone: 01772 503180. Website: www.longtonhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Beeches Medical Centre | 0.7 km | 74% |
| New Longton Surgery | 2.4 km | 91% |
| Kingsfold Medical Centre | 3.8 km | 97% |
| Penwortham St. Mary's Medical Group | 4.0 km | 80% |
| St Fillans Medical Centre | 4.2 km | 80% |
- Fishergate Hill Surgery (86% overall experience good)
- St Fillans Medical Centre (80% overall experience good)
- The Beeches Medical Centre (74% overall experience good)
How do patients rate Longton Health Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Longton Health Centre as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Longton Health Centre?
10,257 patients were registered in September 2026, down 1.6% on a year earlier.
What is Longton Health Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Longton Health Centre have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,557 patients per GP against 2,171 across England.
Are appointments at Longton Health Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Longton Health Centre's phone number?
01772 503180.