New Longton Surgery, Preston: patient reviews and CQC rating
New Longton Surgery is a GP practice in Preston with 2,098 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2020. It has 0.3 full-time-equivalent qualified GPs, or 6,556 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Longton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 4th of the 32 practices in Preston with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (95%). 105 patients answered the survey (response rate 42%).
| Survey question | New Longton Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 94% | 61% | 57% |
| Easy to contact via the website | 78% | 55% | 58% |
| Easy to contact via the NHS App | 82% | 57% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 93% | 74% | 73% |
| Wait for appointment about right | 91% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 77 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Longton Surgery is Good, published in November 2020. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
2,098 patients were registered at New Longton Surgery in September 2026, almost the same as a year earlier.
32% of its patients are aged 65 or over, against 19% across England. With 0.3 full-time-equivalent qualified GPs, there are 6,556 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.5 | 0.5 |
| August 2024 | 0.3 | 0.3 |
| August 2025 | 0.3 | 0.3 |
| August 2026 | 0.3 | 0.3 |
From June 2026 to August 2026 the practice recorded 1,025 appointments a month, or 489 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 30% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | New Longton Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 489 | 471 | 510 |
| Face to face | 72% | 70% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.2% against 1.2%), dementia (2.2% against 0.8%) and palliative or supportive care needs (1.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 7.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.8% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.1% | 4.6% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Cancer | All ages | 6.5% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 4.4% | 2.2% |
| Osteoporosis | 50+ yrs | 4.2% | 1.2% |
| Stroke and TIA | All ages | 3.9% | 1.9% |
| Heart failure | All ages | 2.7% | 1.1% |
| COPD | All ages | 2.5% | 1.9% |
| Dementia | All ages | 2.2% | 0.8% |
| Palliative care | All ages | 1.4% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 85.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 89.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.1% | 74.9% |
New Longton Surgery, 2 Churchside, New Longton, Preston, PR4 4LU. Phone: 01772 280800. Website: www.newlongtonsurgery.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingsfold Medical Centre | 1.8 km | 97% |
| Longton Health Centre | 2.4 km | 85% |
| Penwortham St. Mary's Medical Group | 2.7 km | 80% |
| St Fillans Medical Centre | 3.1 km | 80% |
| The Beeches Medical Centre | 3.1 km | 74% |
- Lostock Hall Medical Centre (83% overall experience good)
- Riverside Medical Centre (74% overall experience good)
- Roslea Surgery (80% overall experience good)
- The Ryan Medical Centre (81% overall experience good)
How do patients rate New Longton Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of New Longton Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at New Longton Surgery?
2,098 patients were registered in September 2026, down 0.4% on a year earlier.
What is New Longton Surgery's CQC rating?
Good overall, published in November 2020.
How many GPs does New Longton Surgery have?
0.3 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,556 patients per GP against 2,171 across England.
Are appointments at New Longton Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Longton Surgery's phone number?
01772 280800.