Lostock Hall Medical Centre, Preston: patient reviews and CQC rating
Lostock Hall Medical Centre is a GP practice in Preston with 6,868 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 0.8 full-time-equivalent qualified GPs, or 8,585 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lostock Hall Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 79%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 12th of the 32 practices in Preston with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (77%). 98 patients answered the survey (response rate 27%).
| Survey question | Lostock Hall Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 72% | 61% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 57% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 80% | 74% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 351 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lostock Hall Medical Centre is Good, published in May 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,868 patients were registered at Lostock Hall Medical Centre in September 2026, up 4.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 8,585 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.9 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 2,879 appointments a month, or 419 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 26% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lostock Hall Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 471 | 510 |
| Face to face | 84% | 70% | 63% |
| Same day as booked | 26% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), depression (23.2% against 14.3%) and COPD (2.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.2% | 14.3% |
| High blood pressure | All ages | 18.6% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Lostock Hall Medical Centre, Brownedge Road, Lostock Hall, Preston, PR5 5AD. Phone: 01772 529329. Website: www.lostcokhallmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Ryan Medical Centre | 1.6 km | 81% |
| Roslea Surgery | 1.8 km | 80% |
| Riverside Medical Centre | 2.5 km | 74% |
| Kingsfold Medical Centre | 2.5 km | 97% |
| Avenham Surgery | 3.3 km | 68% |
- New Longton Surgery (91% overall experience good)
- Riverside Medical Centre (74% overall experience good)
- Roslea Surgery (80% overall experience good)
- The Ryan Medical Centre (81% overall experience good)
How do patients rate Lostock Hall Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Lostock Hall Medical Centre as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Lostock Hall Medical Centre?
6,868 patients were registered in September 2026, up 4.7% on a year earlier.
What is Lostock Hall Medical Centre's CQC rating?
Good overall, published in May 2022.
How many GPs does Lostock Hall Medical Centre have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 8,585 patients per GP against 2,171 across England.
Are appointments at Lostock Hall Medical Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lostock Hall Medical Centre's phone number?
01772 529329.