North Preston Medical Practice, Preston: patient reviews and CQC rating
North Preston Medical Practice is a GP practice in Preston with 11,806 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 5.8 full-time-equivalent qualified GPs, or 2,038 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Preston Medical Practice
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 26%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 28th of the 32 practices in Preston with 50 or more responses. 26% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (72%). 117 patients answered the survey (response rate 34%).
| Survey question | North Preston Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 26% | 61% | 57% |
| Easy to contact via the website | 37% | 55% | 58% |
| Easy to contact via the NHS App | 32% | 57% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 60% | 74% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 54 responses rated the practice good or very good (England: 92%).
CQC's overall rating for North Preston Medical Practice is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,806 patients were registered at North Preston Medical Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 2,038 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 3.8 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 7.3 |
| August 2024 | 5.6 | 11.5 |
| August 2025 | 5.2 | 8.0 |
| August 2026 | 5.8 | 10.0 |
From June 2026 to August 2026 the practice recorded 8,039 appointments a month, or 681 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 66% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | North Preston Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 681 | 471 | 510 |
| Face to face | 43% | 70% | 63% |
| Same day as booked | 66% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.1% against 1.1%), peripheral arterial disease (1.0% against 0.6%) and palliative or supportive care needs (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.6% | 14.3% |
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
North Preston Medical Practice, Broadway Surgery, 2 Broadway, Fulwood, Preston, PR2 9TH. Phone: 01772 920202. Website: www.broadwaysurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lytham Road Surgery | 0.5 km | 92% |
| Dr C M Wilson & Partners | 2.4 km | 69% |
| Lane Ends Surgery | 2.5 km | 82% |
| Briarwood Medical Centre | 2.8 km | 76% |
| The Park Medical Practice | 2.8 km | 73% |
- Briarwood Medical Centre (76% overall experience good)
- Dr R Ali Surgery (73% overall experience good)
- Guttridge Medical Centre (78% overall experience good)
- Kingsfold Medical Centre (97% overall experience good)
- Lane Ends Surgery (82% overall experience good)
- Penwortham St. Mary's Medical Group (80% overall experience good)
- The New Hall Lane Practice (87% overall experience good)
- The Park Medical Practice (73% overall experience good)
How do patients rate North Preston Medical Practice?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of North Preston Medical Practice as good, against 77% across England. 26% found it easy to get through by phone.
How many patients are registered at North Preston Medical Practice?
11,806 patients were registered in September 2026, down 1.1% on a year earlier.
What is North Preston Medical Practice's CQC rating?
Good overall, published in October 2018.
How many GPs does North Preston Medical Practice have?
5.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,038 patients per GP against 2,171 across England.
Are appointments at North Preston Medical Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Preston Medical Practice's phone number?
01772 920202.