ISSA Medical Centre - Dr Z H Patel, Preston: patient reviews and CQC rating
ISSA Medical Centre - Dr Z H Patel is a GP practice in Preston with 37,130 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 5.0 full-time-equivalent qualified GPs, or 7,367 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about ISSA Medical Centre - Dr Z H Patel
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 14th of the 32 practices in Preston with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (80%). 100 patients answered the survey (response rate 16%).
| Survey question | ISSA Medical Centre - Dr Z H Patel | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 69% | 61% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 74% | 57% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 78% | 74% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 379 responses rated the practice good or very good (England: 92%).
CQC's overall rating for ISSA Medical Centre - Dr Z H Patel is Good, published in September 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
37,130 patients were registered at ISSA Medical Centre - Dr Z H Patel in September 2026, up 1.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 7,367 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 9.6 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 8.5 |
| August 2024 | 5.0 | 12.1 |
| August 2025 | 5.0 | 8.1 |
| August 2026 | 5.0 | 9.3 |
From June 2026 to August 2026 the practice recorded 15,213 appointments a month, or 410 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 56% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | ISSA Medical Centre - Dr Z H Patel | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 471 | 510 |
| Face to face | 93% | 70% | 63% |
| Same day as booked | 56% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%) and serious mental illness (1.3% against 1.0%). It has a lower share for osteoporosis (0.4% against 1.2%), atrial fibrillation (1.3% against 2.2%) and cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.7% | 14.3% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.2% | 74.9% |
ISSA Medical Centre - Dr Z H Patel, 73 St Gregory Road, Deepdale, Preston, PR1 6YA. Phone: 01772 798122. Website: www.issamedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Guttridge Medical Centre | 0.3 km | 78% |
| Dr R Ali Surgery | 0.3 km | 73% |
| Dr C M Wilson & Partners | 0.7 km | 69% |
| The New Hall Lane Practice | 0.8 km | 87% |
| Avenham Surgery | 1.6 km | 68% |
- Avenham Surgery (68% overall experience good)
- Berry Lane Medical Centre (95% overall experience good)
- Dr Asad Hussain (67% overall experience good)
- Dr C M Wilson & Partners (69% overall experience good)
- Lytham Road Surgery (92% overall experience good)
- Ribbleton Medical Centre (83% overall experience good)
- Stonebridge Surgery (85% overall experience good)
How do patients rate ISSA Medical Centre - Dr Z H Patel?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of ISSA Medical Centre - Dr Z H Patel as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at ISSA Medical Centre - Dr Z H Patel?
37,130 patients were registered in September 2026, up 1.4% on a year earlier.
What is ISSA Medical Centre - Dr Z H Patel's CQC rating?
Good overall, published in September 2023.
How many GPs does ISSA Medical Centre - Dr Z H Patel have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 7,367 patients per GP against 2,171 across England.
Are appointments at ISSA Medical Centre - Dr Z H Patel face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is ISSA Medical Centre - Dr Z H Patel's phone number?
01772 798122.