Kildonan House, Bolton: patient reviews and CQC rating
Kildonan House is a GP practice in Bolton with 14,570 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 6.6 full-time-equivalent qualified GPs, or 2,203 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kildonan House
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 41st of the 48 practices in Bolton with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (81%). 114 patients answered the survey (response rate 24%).
| Survey question | Kildonan House | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 71% | 79% | 77% |
| Easy to contact by phone | 64% | 63% | 57% |
| Easy to contact via the website | 49% | 61% | 58% |
| Easy to contact via the NHS App | 37% | 58% | 54% |
| Reception team helpful | 70% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 78% | 71% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kildonan House is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,570 patients were registered at Kildonan House in September 2026, down 4.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,203 patients per GP, close to the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 3.7 nurses and 11.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 17.6 |
| August 2024 | 7.4 | 14.4 |
| August 2025 | 7.4 | 11.9 |
| August 2026 | 6.6 | 12.4 |
From June 2026 to August 2026 the practice recorded 8,624 appointments a month, or 592 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
18% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Kildonan House | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 592 | 445 | 510 |
| Face to face | 57% | 66% | 63% |
| Same day as booked | 60% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 2% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), chronic kidney disease (6.4% against 4.6%) and high blood pressure (18.6% against 15.2%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 16.1% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Kildonan House, Ramsbottom Road, Horwich, Bolton, BL6 5NW. Phone: 01204 468161.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Horwich Health & Wellbeing Hub | 0.5 km | 89% |
| Aspull Surgery | 3.9 km | 84% |
| Granville House Medical Centre | 4.2 km | 90% |
| Adlington Medical Centre | 4.3 km | 72% |
| Stable Fold Surgery | 4.9 km | 77% |
- Bolton Community Practice CIC (71% overall experience good)
- The Horwich Health & Wellbeing Hub (89% overall experience good)
How do patients rate Kildonan House?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Kildonan House as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Kildonan House?
14,570 patients were registered in September 2026, down 4.1% on a year earlier.
What is Kildonan House's CQC rating?
Good overall, published in November 2016.
How many GPs does Kildonan House have?
6.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,203 patients per GP against 2,171 across England.
Are appointments at Kildonan House face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kildonan House's phone number?
01204 468161.