The Olive Family Practice Ltd, Bolton: patient reviews and CQC rating
The Olive Family Practice Ltd is a GP practice in Bolton with 5,586 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in July 2016. It has 1.6 full-time-equivalent qualified GPs, or 3,491 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Olive Family Practice Ltd
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 87%, against 93% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 32nd of the 48 practices in Bolton with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (72%). 68 patients answered the survey (response rate 9%).
| Survey question | The Olive Family Practice Ltd | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 76% | 79% | 77% |
| Easy to contact by phone | 75% | 63% | 57% |
| Easy to contact via the website | 63% | 61% | 58% |
| Easy to contact via the NHS App | 57% | 58% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 124 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Olive Family Practice Ltd is Outstanding, published in July 2016. One key question is rated differently: Safe Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
5,586 patients were registered at The Olive Family Practice Ltd in September 2026, down 1.6% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 3,491 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.6 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,357 appointments a month, or 422 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Olive Family Practice Ltd | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 445 | 510 |
| Face to face | 75% | 66% | 63% |
| Same day as booked | 34% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), diabetes (12.5% against 7.9%) and serious mental illness (1.5% against 1.0%). It has a lower share for atrial fibrillation (0.4% against 2.2%), cancer (1.1% against 3.8%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 46.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.7 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.5% | 7.9% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| High blood pressure | All ages | 9.1% | 15.2% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Cancer | All ages | 1.1% | 3.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| COPD | All ages | 0.8% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 44.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.2% | 74.9% |
The Olive Family Practice Ltd, The Pikes Lane Centre, Deane Road, Bolton, BL3 5HP. Phone: 01204 462299. Website: www.theolivefamilypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr S Naseef | 0.0 km | 93% |
| Al-Fal Medical Group - Pikes Lane Medical Centre | 0.0 km | 61% |
| Dr Mirza and Partners | 0.0 km | 87% |
| 3D Medical Centre | 0.2 km | 66% |
| Deane Medical Centre | 0.3 km | 79% |
- 3D Medical Centre (66% overall experience good)
- Al-Fal Medical Group - Pikes Lane Medical Centre (61% overall experience good)
- Beehive Surgery (69% overall experience good)
- Bolton Family Practice (81% overall experience good)
- Bolton General Practice (78% overall experience good)
- Bolton Medical Centre (81% overall experience good)
- Bradford Street Surgery (89% overall experience good)
- Deane Medical Centre (79% overall experience good)
- Dr Mahadeva Selvarajan (61% overall experience good)
- Dr S Naseef (93% overall experience good)
- Dr Samir Naseef (86% overall experience good)
- Great Lever One (72% overall experience good)
How do patients rate The Olive Family Practice Ltd?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Olive Family Practice Ltd as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at The Olive Family Practice Ltd?
5,586 patients were registered in September 2026, down 1.6% on a year earlier.
What is The Olive Family Practice Ltd's CQC rating?
Outstanding overall, published in July 2016.
How many GPs does The Olive Family Practice Ltd have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,491 patients per GP against 2,171 across England.
Are appointments at The Olive Family Practice Ltd face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Olive Family Practice Ltd's phone number?
01204 462299.