Bolton Medical Centre, Bolton: patient reviews and CQC rating
Bolton Medical Centre is a GP practice in Bolton with 7,753 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 2.6 full-time-equivalent qualified GPs, or 2,937 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bolton Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 71%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 20th of the 48 practices in Bolton with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (64%). 86 patients answered the survey (response rate 9%).
| Survey question | Bolton Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 70% | 63% | 57% |
| Easy to contact via the website | 68% | 61% | 58% |
| Easy to contact via the NHS App | 71% | 58% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 58% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 85 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bolton Medical Centre is Good, published in October 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,753 patients were registered at Bolton Medical Centre in September 2026, up 2.6% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,937 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.8 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 3,555 appointments a month, or 458 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 47% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Bolton Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 458 | 445 | 510 |
| Face to face | 65% | 66% | 63% |
| Same day as booked | 47% | 44% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 45.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.1 years for women and 74.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| High blood pressure | All ages | 8.5% | 15.2% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Cancer | All ages | 1.1% | 3.8% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Bolton Medical Centre, 21 Rupert Street, Bolton, BL3 6PY. Phone: 01204 463900. Website: www.ssphealth.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bolton Family Practice | 0.1 km | 81% |
| Great Lever One | 0.1 km | 72% |
| Swan Lane Medical Centre | 0.7 km | 81% |
| Beehive Surgery | 0.8 km | 69% |
| Deane Medical Centre | 1.1 km | 79% |
- 3D Medical Centre (66% overall experience good)
- Al-Fal Medical Group - Pikes Lane Medical Centre (61% overall experience good)
- Beehive Surgery (69% overall experience good)
- Bolton Family Practice (81% overall experience good)
- Bolton General Practice (78% overall experience good)
- Bradford Street Surgery (89% overall experience good)
- Deane Medical Centre (79% overall experience good)
- Dr Mahadeva Selvarajan (61% overall experience good)
- Dr S Naseef (93% overall experience good)
- Dr Samir Naseef (86% overall experience good)
- Great Lever One (72% overall experience good)
- The Olive Family Practice Ltd (76% overall experience good)
How do patients rate Bolton Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Bolton Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Bolton Medical Centre?
7,753 patients were registered in September 2026, up 2.6% on a year earlier.
What is Bolton Medical Centre's CQC rating?
Good overall, published in October 2017.
How many GPs does Bolton Medical Centre have?
2.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,937 patients per GP against 2,171 across England.
Are appointments at Bolton Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bolton Medical Centre's phone number?
01204 463900.