Al-Fal Medical Group - Pikes Lane Medical Centre, Bolton: patient reviews and CQC rating
Al-Fal Medical Group - Pikes Lane Medical Centre is a GP practice in Bolton with 4,910 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%). It has 2.9 full-time-equivalent qualified GPs, or 1,674 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Al-Fal Medical Group - Pikes Lane Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 37%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 47th of the 48 practices in Bolton with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (65%). 91 patients answered the survey (response rate 8%).
| Survey question | Al-Fal Medical Group - Pikes Lane Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 61% | 79% | 77% |
| Easy to contact by phone | 45% | 63% | 57% |
| Easy to contact via the website | 40% | 61% | 58% |
| Easy to contact via the NHS App | 45% | 58% | 54% |
| Reception team helpful | 68% | 86% | 85% |
| Last contact good | 55% | 76% | 73% |
| Wait for appointment about right | 37% | 71% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 56 responses rated the practice good or very good (England: 92%).
4,910 patients were registered at Al-Fal Medical Group - Pikes Lane Medical Centre in September 2026, down 4.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 1,674 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 1,849 appointments a month, or 377 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 35% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Al-Fal Medical Group - Pikes Lane Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 377 | 445 | 510 |
| Face to face | 98% | 66% | 63% |
| Same day as booked | 35% | 44% | 45% |
| More than 28 days after booking | 11% | 5% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%) and diabetes (14.1% against 7.9%). It has a lower share for cancer (0.9% against 3.8%), atrial fibrillation (0.5% against 2.2%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 42.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 14.1% | 7.9% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Learning disability | All ages | 1.1% | 0.6% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Cancer | All ages | 0.9% | 3.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 45.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Al-Fal Medical Group - Pikes Lane Medical Centre, Deane Road, Bolton, BL3 5HP. Phone: 01204 463330. Website: www.alfal.medical.group.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr S Naseef | 0.0 km | 93% |
| Dr Mirza and Partners | 0.0 km | 87% |
| The Olive Family Practice Ltd | 0.0 km | 76% |
| 3D Medical Centre | 0.2 km | 66% |
| Deane Medical Centre | 0.3 km | 79% |
- 3D Medical Centre (66% overall experience good)
- Beehive Surgery (69% overall experience good)
- Bolton Family Practice (81% overall experience good)
- Bolton General Practice (78% overall experience good)
- Bolton Medical Centre (81% overall experience good)
- Bradford Street Surgery (89% overall experience good)
- Deane Medical Centre (79% overall experience good)
- Dr Mahadeva Selvarajan (61% overall experience good)
- Dr S Naseef (93% overall experience good)
- Dr Samir Naseef (86% overall experience good)
- Great Lever One (72% overall experience good)
- The Olive Family Practice Ltd (76% overall experience good)
How do patients rate Al-Fal Medical Group - Pikes Lane Medical Centre?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Al-Fal Medical Group - Pikes Lane Medical Centre as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Al-Fal Medical Group - Pikes Lane Medical Centre?
4,910 patients were registered in September 2026, down 4.4% on a year earlier.
How many GPs does Al-Fal Medical Group - Pikes Lane Medical Centre have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,674 patients per GP against 2,171 across England.
Are appointments at Al-Fal Medical Group - Pikes Lane Medical Centre face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Al-Fal Medical Group - Pikes Lane Medical Centre's phone number?
01204 463330.