Swan Lane Medical Centre, Bolton: patient reviews and CQC rating
Swan Lane Medical Centre is a GP practice in Bolton with 9,619 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 3.1 full-time-equivalent qualified GPs, or 3,070 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Swan Lane Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 71%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 23rd of the 48 practices in Bolton with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (74%). 98 patients answered the survey (response rate 13%).
| Survey question | Swan Lane Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 60% | 63% | 57% |
| Easy to contact via the website | 71% | 61% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 58% | 71% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 207 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Swan Lane Medical Centre is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,619 patients were registered at Swan Lane Medical Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,070 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.2 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 5,355 appointments a month, or 557 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 31% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Swan Lane Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 557 | 445 | 510 |
| Face to face | 76% | 66% | 63% |
| Same day as booked | 31% | 44% | 45% |
| More than 28 days after booking | 15% | 5% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.9% against 7.9%) and dementia (1.2% against 0.8%). It has a lower share for atrial fibrillation (1.2% against 2.2%), cancer (2.0% against 3.8%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 41.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.9% | 7.9% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.4% | 74.9% |
Swan Lane Medical Centre, Swan Lane, Bolton, BL3 6TL. Phone: 01204 661600. Website: www.swanlanemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Deane Medical Centre | 0.6 km | 79% |
| Bolton Family Practice | 0.7 km | 81% |
| Great Lever One | 0.7 km | 72% |
| 3D Medical Centre | 0.7 km | 66% |
| Dr S Naseef | 0.7 km | 93% |
- Dr Mirza and Partners (87% overall experience good)
- Garnet Fold Practice (87% overall experience good)
- Shanti Medical Centre (69% overall experience good)
How do patients rate Swan Lane Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Swan Lane Medical Centre as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Swan Lane Medical Centre?
9,619 patients were registered in September 2026, down 1.6% on a year earlier.
What is Swan Lane Medical Centre's CQC rating?
Good overall, published in November 2018.
How many GPs does Swan Lane Medical Centre have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,070 patients per GP against 2,171 across England.
Are appointments at Swan Lane Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Swan Lane Medical Centre's phone number?
01204 661600.