Shanti Medical Centre, Bolton: patient reviews and CQC rating
Shanti Medical Centre is a GP practice in Bolton with 6,302 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 0.3 full-time-equivalent qualified GPs, or 19,694 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shanti Medical Centre
Its result closest to England is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 45th of the 48 practices in Bolton with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (61%). 92 patients answered the survey (response rate 10%).
| Survey question | Shanti Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 69% | 79% | 77% |
| Easy to contact by phone | 50% | 63% | 57% |
| Easy to contact via the website | 39% | 61% | 58% |
| Easy to contact via the NHS App | 42% | 58% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shanti Medical Centre is Good, published in December 2021. All 4 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,302 patients were registered at Shanti Medical Centre in September 2026, almost the same as a year earlier.
6% of its patients are aged 65 or over, against 19% across England. With 0.3 full-time-equivalent qualified GPs, there are 19,694 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.3 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 0.3 | 0.3 |
| August 2026 | 0.3 | 0.3 |
From June 2026 to August 2026 the practice recorded 2,571 appointments a month, or 408 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Shanti Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 445 | 510 |
| Face to face | 65% | 66% | 63% |
| Same day as booked | 47% | 44% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 10% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.9% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.3% against 2.2%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 41.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| High blood pressure | All ages | 8.4% | 15.2% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| COPD | All ages | 0.9% | 1.9% |
| Cancer | All ages | 0.8% | 3.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 48.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.2% | 74.9% |
Shanti Medical Centre, 160 St. Helens Road, Bolton, BL3 3PH. Phone: 01942 510468.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Garnet Fold Practice | 0.6 km | 87% |
| Swan Lane Medical Centre | 0.7 km | 81% |
| Dr Samir Naseef | 0.9 km | 86% |
| Dr Mahadeva Selvarajan | 1.0 km | 61% |
| Dr S Naseef | 1.1 km | 93% |
- Dr Mirza and Partners (87% overall experience good)
- Garnet Fold Practice (87% overall experience good)
- Swan Lane Medical Centre (81% overall experience good)
How do patients rate Shanti Medical Centre?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Shanti Medical Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Shanti Medical Centre?
6,302 patients were registered in September 2026, up 0.3% on a year earlier.
What is Shanti Medical Centre's CQC rating?
Good overall, published in December 2021.
How many GPs does Shanti Medical Centre have?
0.3 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 19,694 patients per GP against 2,171 across England.
Are appointments at Shanti Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shanti Medical Centre's phone number?
01942 510468.