Woodbank Surgery, Bury: patient reviews and CQC rating
Woodbank Surgery is a GP practice in Bury with 7,044 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 2.2 full-time-equivalent qualified GPs, or 3,261 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodbank Surgery
Its result closest to England is the share who described their last contact with the practice as good: 67%, against 73% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 34%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 13th of the 14 practices in Bury with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (69%). 90 patients answered the survey (response rate 19%).
| Survey question | Woodbank Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 60% | 79% | 77% |
| Easy to contact by phone | 44% | 63% | 57% |
| Easy to contact via the website | 43% | 61% | 58% |
| Easy to contact via the NHS App | 34% | 58% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 57% | 71% | 69% |
| Listened to well | 74% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 85% of 54 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Woodbank Surgery is Good, published in August 2017. One key question is rated differently: Caring Requires Improvement. Its previous overall rating was Requires Improvement (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Good |
| Effective | Good |
7,044 patients were registered at Woodbank Surgery in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 3,261 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 2,992 appointments a month, or 425 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 31% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Woodbank Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 445 | 510 |
| Face to face | 69% | 66% | 63% |
| Same day as booked | 31% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (17.1% against 14.3%). It has a lower share for osteoporosis (0.4% against 1.2%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.1% | 14.3% |
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
Woodbank Surgery, 2 Hunstanton Drive, Brandlesholme, Bury, BL8 1EG. Phone: 0161 705 1630.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Afzal Hussain | 1.4 km | 76% |
| Rock Healthcare Limited | 1.7 km | 55% |
| Townside Surgery - Dr Cooke | 1.8 km | 72% |
| Ribblesdale Medical Practice | 1.8 km | 70% |
| Peel GPs | 1.8 km | 80% |
- Garden City Medical Centre (92% overall experience good)
- Mile Lane Surgery (73% overall experience good)
- Peel GPs (80% overall experience good)
- Redbank Group Practice (67% overall experience good)
- Ribblesdale Medical Practice (70% overall experience good)
- Tower Family Healthcare (67% overall experience good)
How do patients rate Woodbank Surgery?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Woodbank Surgery as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at Woodbank Surgery?
7,044 patients were registered in September 2026, up 0.0% on a year earlier.
What is Woodbank Surgery's CQC rating?
Good overall, published in August 2017.
How many GPs does Woodbank Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,261 patients per GP against 2,171 across England.
Are appointments at Woodbank Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodbank Surgery's phone number?
0161 705 1630.