Rock Healthcare Limited, Bury: patient reviews and CQC rating
Rock Healthcare Limited is a GP practice in Bury with 9,330 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in August 2015. It has 2.5 full-time-equivalent qualified GPs, or 3,697 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rock Healthcare Limited
Its result closest to England is the share who said their needs were met at their last appointment: 85%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 34%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 14th of the 14 practices in Bury with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (57%). 91 patients answered the survey (response rate 16%).
| Survey question | Rock Healthcare Limited | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 55% | 79% | 77% |
| Easy to contact by phone | 38% | 63% | 57% |
| Easy to contact via the website | 41% | 61% | 58% |
| Easy to contact via the NHS App | 41% | 58% | 54% |
| Reception team helpful | 68% | 86% | 85% |
| Last contact good | 53% | 76% | 73% |
| Wait for appointment about right | 34% | 71% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 69% | 87% | 86% |
| Confidence and trust in the clinician | 79% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 113 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rock Healthcare Limited is Outstanding, published in August 2015. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
9,330 patients were registered at Rock Healthcare Limited in September 2026, down 4.6% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 3,697 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 3.7 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 2.5 | 3.6 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 3,510 appointments a month, or 376 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 30% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 14% of booked patients did not attend.
| Measure | Rock Healthcare Limited | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 376 | 445 | 510 |
| Face to face | 63% | 66% | 63% |
| Same day as booked | 30% | 44% | 45% |
| More than 28 days after booking | 14% | 5% | 5% |
| Did not attend | 14% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%) and depression (20.6% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.2% against 0.8%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 36.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.6% | 14.3% |
| High blood pressure | All ages | 7.8% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Cancer | All ages | 1.5% | 3.8% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.8% | 74.9% |
Rock Healthcare Limited, 22 Derby Way, Bury, BL9 0NJ. Phone: 0161 447 9820. Website: www.rockhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Afzal Hussain | 0.5 km | 76% |
| Huntley Mount Medical Centre | 0.8 km | 76% |
| Townside Surgery - Dr Cooke | 0.9 km | 72% |
| Ribblesdale Medical Practice | 0.9 km | 70% |
| Peel GPs | 0.9 km | 80% |
- Dr Afzal Hussain (76% overall experience good)
- Huntley Mount Medical Centre (76% overall experience good)
- Knowsley Medical Centre (79% overall experience good)
- Monarch Medical Centre (64% overall experience good)
- Radcliffe Medical Practice (88% overall experience good)
- Ramsbottom Medical Practice (65% overall experience good)
- Townside Surgery - Dr Cooke (72% overall experience good)
How do patients rate Rock Healthcare Limited?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Rock Healthcare Limited as good, below the England figure of 77%. 38% found it easy to get through by phone.
How many patients are registered at Rock Healthcare Limited?
9,330 patients were registered in September 2026, down 4.6% on a year earlier.
What is Rock Healthcare Limited's CQC rating?
Outstanding overall, published in August 2015.
How many GPs does Rock Healthcare Limited have?
2.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,697 patients per GP against 2,171 across England.
Are appointments at Rock Healthcare Limited face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rock Healthcare Limited's phone number?
0161 447 9820.