Monarch Medical Centre, Manchester: patient reviews and CQC rating
Monarch Medical Centre is a GP practice in Manchester with 3,587 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2020. It has 1.5 full-time-equivalent qualified GPs, or 2,446 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Monarch Medical Centre
Its result closest to England is the share who found it easy to get through to the practice by phone: 54%, against 57% across England. Its weakest is the share who said they were treated with care and concern: 60%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 144th of the 149 practices in Manchester with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (70%). 97 patients answered the survey (response rate 17%).
| Survey question | Monarch Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 64% | 79% | 77% |
| Easy to contact by phone | 54% | 63% | 57% |
| Easy to contact via the website | 43% | 61% | 58% |
| Easy to contact via the NHS App | 43% | 58% | 54% |
| Reception team helpful | 69% | 86% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 57% | 71% | 69% |
| Listened to well | 70% | 88% | 87% |
| Treated with care and concern | 60% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 105 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Monarch Medical Centre is Good, published in July 2020. All 5 key questions are rated Good. It held the same rating in the report before (June 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,587 patients were registered at Monarch Medical Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 2,446 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 1,303 appointments a month, or 363 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 21% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Monarch Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 363 | 445 | 510 |
| Face to face | 79% | 66% | 63% |
| Same day as booked | 21% | 44% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (20.0% against 14.3%) and diabetes (10.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 29.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.9 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
Monarch Medical Centre, 65 Cross Lane, Radcliffe, Manchester, M26 2QZ. Phone: 0161 723 0123. Website: www.monarchmc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Radcliffe Medical Practice | 0.6 km | 88% |
| Redbank Group Practice | 0.6 km | 67% |
| The Elms Medical Centre | 1.9 km | 71% |
| The Uplands Medical Practice | 2.2 km | 72% |
| Blackford House Medical Centre | 2.5 km | 79% |
- Dr Afzal Hussain (76% overall experience good)
- Huntley Mount Medical Centre (76% overall experience good)
- Knowsley Medical Centre (79% overall experience good)
- Radcliffe Medical Practice (88% overall experience good)
- Ramsbottom Medical Practice (65% overall experience good)
- Rock Healthcare Limited (55% overall experience good)
- Townside Surgery - Dr Cooke (72% overall experience good)
How do patients rate Monarch Medical Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Monarch Medical Centre as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Monarch Medical Centre?
3,587 patients were registered in September 2026, down 2.2% on a year earlier.
What is Monarch Medical Centre's CQC rating?
Good overall, published in July 2020.
How many GPs does Monarch Medical Centre have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,446 patients per GP against 2,171 across England.
Are appointments at Monarch Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Monarch Medical Centre's phone number?
0161 723 0123.