Windermere Road Surgery, Manchester: patient reviews and CQC rating
Windermere Road Surgery is a GP practice in Manchester with 2,904 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 0.9 full-time-equivalent qualified GPs, or 3,403 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Windermere Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 40th of the 149 practices in Manchester with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (81%). 93 patients answered the survey (response rate 13%).
| Survey question | Windermere Road Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 86% | 79% | 77% |
| Easy to contact by phone | 79% | 63% | 57% |
| Easy to contact via the website | 56% | 61% | 58% |
| Easy to contact via the NHS App | 69% | 58% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 73 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Windermere Road Surgery is Good, published in October 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,904 patients were registered at Windermere Road Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 3,403 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 1.9 |
| August 2024 | 0.9 | 1.9 |
| August 2025 | 0.9 | 1.9 |
| August 2026 | 0.9 | 4.1 |
From June 2026 to August 2026 the practice recorded 1,180 appointments a month, or 406 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Windermere Road Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 406 | 445 | 510 |
| Face to face | 72% | 66% | 63% |
| Same day as booked | 39% | 44% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%) and depression (24.6% against 14.3%). It has a lower share for atrial fibrillation (1.1% against 2.2%) and cancer (2.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.1 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.6% | 14.3% |
| High blood pressure | All ages | 13.8% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| COPD | All ages | 3.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Windermere Road Surgery, 109-111 Windermere Road, Middleton, Manchester, M24 5WF. Phone: 0161 667 6609.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodside Medical Centre | 0.6 km | 72% |
| Rochdale Road Medical Centre | 0.8 km | 87% |
| Durnford Medical Centre | 0.9 km | 84% |
| Leela Ltd | 0.9 km | 88% |
| The Hive Health Centre | 1.3 km | 89% |
- Alkrington Junction Practice (82% overall experience good)
- Durnford Medical Centre (84% overall experience good)
- Peterloo Medical Centre (75% overall experience good)
- Rochdale Road Medical Centre (87% overall experience good)
- Woodside Medical Centre (72% overall experience good)
How do patients rate Windermere Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Windermere Road Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Windermere Road Surgery?
2,904 patients were registered in September 2026, down 1.0% on a year earlier.
What is Windermere Road Surgery's CQC rating?
Good overall, published in October 2018.
How many GPs does Windermere Road Surgery have?
0.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,403 patients per GP against 2,171 across England.
Are appointments at Windermere Road Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Windermere Road Surgery's phone number?
0161 667 6609.