Knowsley Medical Centre, Bury: patient reviews and CQC rating
Knowsley Medical Centre is a GP practice in Bury with 4,435 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 2.4 full-time-equivalent qualified GPs, or 1,849 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Knowsley Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 14 practices in Bury with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (84%). 101 patients answered the survey (response rate 17%).
| Survey question | Knowsley Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 79% | 79% | 77% |
| Easy to contact by phone | 59% | 63% | 57% |
| Easy to contact via the website | 52% | 61% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 52% | 71% | 69% |
| Listened to well | 79% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 109 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Knowsley Medical Centre is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,435 patients were registered at Knowsley Medical Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,849 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 2,100 appointments a month, or 473 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 35% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Knowsley Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 473 | 445 | 510 |
| Face to face | 61% | 66% | 63% |
| Same day as booked | 35% | 44% | 45% |
| More than 28 days after booking | 15% | 5% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%) and diabetes (11.4% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%) and cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 33.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.0% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Knowsley Medical Centre, 9-11 Knowsley Street, Bury, BL9 0ST. Phone: 0161 764 1217. Website: www.knowsleymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Townside Surgery - Dr Cooke | 0.2 km | 72% |
| Ribblesdale Medical Practice | 0.2 km | 70% |
| Peel GPs | 0.2 km | 80% |
| Rock Healthcare Limited | 1.1 km | 55% |
| Dr Afzal Hussain | 1.5 km | 76% |
- Dr Afzal Hussain (76% overall experience good)
- Huntley Mount Medical Centre (76% overall experience good)
- Monarch Medical Centre (64% overall experience good)
- Radcliffe Medical Practice (88% overall experience good)
- Ramsbottom Medical Practice (65% overall experience good)
- Rock Healthcare Limited (55% overall experience good)
- Townside Surgery - Dr Cooke (72% overall experience good)
How do patients rate Knowsley Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Knowsley Medical Centre as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Knowsley Medical Centre?
4,435 patients were registered in September 2026, down 2.2% on a year earlier.
What is Knowsley Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Knowsley Medical Centre have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,849 patients per GP against 2,171 across England.
Are appointments at Knowsley Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Knowsley Medical Centre's phone number?
0161 764 1217.