Townside Surgery - Dr Cooke, Bury: patient reviews and CQC rating
Townside Surgery - Dr Cooke is a GP practice in Bury with 4,443 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 2.5 full-time-equivalent qualified GPs, or 1,811 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Townside Surgery - Dr Cooke
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 14 practices in Bury with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (86%). 95 patients answered the survey (response rate 27%).
| Survey question | Townside Surgery - Dr Cooke | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 70% | 63% | 57% |
| Easy to contact via the website | 68% | 61% | 58% |
| Easy to contact via the NHS App | 66% | 58% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 56% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 64 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Townside Surgery - Dr Cooke is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,443 patients were registered at Townside Surgery - Dr Cooke in September 2026, down 3.8% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,811 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.7 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,126 appointments a month, or 479 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 48% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Townside Surgery - Dr Cooke | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 479 | 445 | 510 |
| Face to face | 47% | 66% | 63% |
| Same day as booked | 48% | 44% | 45% |
| More than 28 days after booking | 0% | 5% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.7% against 1.9%), peripheral arterial disease (1.3% against 0.6%) and osteoporosis (2.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 29.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.5% | 14.3% |
| High blood pressure | All ages | 23.5% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.1% | 4.6% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| COPD | All ages | 4.7% | 1.9% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Townside Surgery - Dr Cooke, Townside Primary Care Centre, Knowsley Place, 1 Knowsley Place, Knowsley Street, Bury, BL9 0SN. Phone: 0161 762 1600.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ribblesdale Medical Practice | 0.0 km | 70% |
| Peel GPs | 0.0 km | 80% |
| Knowsley Medical Centre | 0.2 km | 79% |
| Rock Healthcare Limited | 0.9 km | 55% |
| Dr Afzal Hussain | 1.2 km | 76% |
- Dr Afzal Hussain (76% overall experience good)
- Huntley Mount Medical Centre (76% overall experience good)
- Knowsley Medical Centre (79% overall experience good)
- Monarch Medical Centre (64% overall experience good)
- Radcliffe Medical Practice (88% overall experience good)
- Ramsbottom Medical Practice (65% overall experience good)
- Rock Healthcare Limited (55% overall experience good)
How do patients rate Townside Surgery - Dr Cooke?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Townside Surgery - Dr Cooke as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Townside Surgery - Dr Cooke?
4,443 patients were registered in September 2026, down 3.8% on a year earlier.
What is Townside Surgery - Dr Cooke's CQC rating?
Good overall, published in April 2018.
How many GPs does Townside Surgery - Dr Cooke have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,811 patients per GP against 2,171 across England.
Are appointments at Townside Surgery - Dr Cooke face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Townside Surgery - Dr Cooke's phone number?
0161 762 1600.