Haywards Heath Central PCN: primary care network practices and patient survey
Haywards Heath Central PCN is a primary care network of 2 GP practices with 25,473 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,081 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Haywards Heath Central PCN with survey results, the share of patients describing their overall experience as good ranges from 77% at Dolphins Practice to 92% at Newtons Practice, with a median of 84% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Newtons Practice has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Newtons Practice | 15,030 | 92% | 84% | Good | 2,170 |
| Dolphins Practice | 10,443 | 77% | 49% | Good | 1,966 |
Results for the network as a whole, from 233 responses, against Surrey and Sussex and England.
| Survey question | Haywards Heath Central PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
There are 2,081 registered patients per full-time-equivalent qualified GP in Haywards Heath Central PCN, close to England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 473 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.3% over the year (England: shrank 1.1%).
| Measure | Haywards Heath Central PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,081 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 473 | 521 | 510 |
| Face-to-face appointments | 67% | 58% | 63% |
| Same day as booked | 46% | 45% | 45% |
| Did not attend | 2% | 4% | 4% |
| Patients aged 65 or over | 21% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Haywards Heath Central PCN is dementia (1.4% against 0.8%), and the furthest below is learning disability (0.3% against 0.6%).
| Condition register | Age group | Haywards Heath Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% | 3,531 |
| Depression | 18+ yrs | 11.2% | 14.3% | 2,230 |
| Diabetes | 17+ yrs | 6.8% | 7.9% | 1,383 |
| Asthma | 6+ yrs | 6.7% | 6.6% | 1,587 |
| Cancer | All ages | 4.7% | 3.8% | 1,173 |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% | 753 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 757 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 723 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 542 |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% | 162 |
| Dementia | All ages | 1.4% | 0.8% | 357 |
| COPD | All ages | 1.1% | 1.9% | 282 |
| Heart failure | All ages | 1.1% | 1.1% | 276 |
| Serious mental illness | All ages | 1.0% | 1.0% | 247 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 184 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 132 |
| Palliative care | All ages | 0.5% | 0.6% | 126 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 105 |
| Learning disability | All ages | 0.3% | 0.6% | 78 |
- Alps Group PCN (4 practices)
- Burgess Hill & Villages PCN (4 practices)
- East & Central Brighton PCN (9 practices)
- East Grinstead PCN (2 practices)
- Eastbourne East PCN (3 practices)
- Haywards Heath Villages PCN (4 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in Haywards Heath Central PCN?
Dolphins Practice and Newtons Practice.
How do patients rate Haywards Heath Central PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Haywards Heath Central PCN cover?
25,473 registered patients across 2 practices in September 2026.
How many patients per GP does Haywards Heath Central PCN have?
2,081 per full-time-equivalent qualified GP, against 2,171 across England.