Chanctonbury PCN: primary care network practices and patient survey
Chanctonbury PCN is a primary care network of 4 GP practices with 48,614 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,818 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Chanctonbury PCN with survey results, the share of patients describing their overall experience as good ranges from 77% at Henfield Medical Centre to 92% at Glebe Surgery, with a median of 84% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Steyning Medical Practice has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Glebe Surgery | 13,200 | 92% | 75% | Good | 1,921 |
| Steyning Medical Practice | 11,633 | 86% | 76% | Good | 1,927 |
| Billingshurst Surgery | 13,744 | 81% | 46% | Good | 1,390 |
| Henfield Medical Centre | 10,037 | 77% | 48% | Good | 2,546 |
Results for the network as a whole, from 442 responses, against Surrey and Sussex and England.
| Survey question | Chanctonbury PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
There are 1,818 registered patients per full-time-equivalent qualified GP in Chanctonbury PCN, fewer than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 528 appointments a month per 1,000 patients (England: 510), 73% of them face to face. 34% of appointments took place on the day they were booked (England: 45%).
29% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Chanctonbury PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 1,818 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 528 | 521 | 510 |
| Face-to-face appointments | 73% | 58% | 63% |
| Same day as booked | 34% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 29% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Chanctonbury PCN is atrial fibrillation (3.6% against 2.2%), and the furthest below is serious mental illness (0.8% against 1.0%).
| Condition register | Age group | Chanctonbury PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% | 9,495 |
| Depression | 18+ yrs | 13.7% | 14.3% | 5,534 |
| Asthma | 6+ yrs | 7.5% | 6.6% | 3,494 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 2,972 |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% | 2,554 |
| Cancer | All ages | 6.0% | 3.8% | 2,930 |
| Coronary heart disease | All ages | 3.9% | 3.0% | 1,903 |
| Atrial fibrillation | All ages | 3.6% | 2.2% | 1,765 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 1,223 |
| COPD | All ages | 1.8% | 1.9% | 868 |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% | 377 |
| Dementia | All ages | 1.1% | 0.8% | 545 |
| Heart failure | All ages | 1.0% | 1.1% | 491 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 389 |
| Serious mental illness | All ages | 0.8% | 1.0% | 385 |
| Palliative care | All ages | 0.7% | 0.6% | 367 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 262 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 299 |
| Learning disability | All ages | 0.5% | 0.6% | 265 |
- Horsham Central PCN (2 practices)
- Horsham Collaborative PCN (4 practices)
- Park and Orchard PCN (2 practices)
- Rural North Chichester PCN (4 practices)
Which practices are in Chanctonbury PCN?
Billingshurst Surgery, Glebe Surgery, Henfield Medical Centre and Steyning Medical Practice.
How do patients rate Chanctonbury PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Chanctonbury PCN cover?
48,614 registered patients across 4 practices in September 2026.
How many patients per GP does Chanctonbury PCN have?
1,818 per full-time-equivalent qualified GP, against 2,171 across England.