Henfield Medical Centre, Henfield: patient reviews and CQC rating
Henfield Medical Centre is a GP practice in Henfield with 10,037 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 3.9 full-time-equivalent qualified GPs, or 2,546 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Henfield Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
48% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (79%). 102 patients answered the survey (response rate 33%).
| Survey question | Henfield Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 48% | 55% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 77 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Henfield Medical Centre is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,037 patients were registered at Henfield Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,546 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.3 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 8.0 |
| August 2024 | 3.9 | 4.6 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 3.9 | 5.0 |
From June 2026 to August 2026 the practice recorded 5,190 appointments a month, or 517 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 33% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Henfield Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 517 | 521 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), dementia (1.7% against 0.8%) and osteoporosis (2.2% against 1.2%). It has a lower share for epilepsy (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Dementia | All ages | 1.7% | 0.8% |
| Palliative care | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Henfield Medical Centre, Deer Park, Henfield, BN5 9JQ. Phone: 01273 492255. Website: www.henfieldmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cowfold Medical Group | 5.9 km | 87% |
| Steyning Medical Practice | 6.3 km | 86% |
| Mid Sussex Health Care | 7.0 km | 86% |
| Meadows Surgery | 9.1 km | 89% |
| Mile Oak Medical Centre | 10.0 km | 76% |
- Billingshurst Surgery (81% overall experience good)
- Glebe Surgery (92% overall experience good)
- Steyning Medical Practice (86% overall experience good)
How do patients rate Henfield Medical Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Henfield Medical Centre as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Henfield Medical Centre?
10,037 patients were registered in September 2026, down 1.0% on a year earlier.
What is Henfield Medical Centre's CQC rating?
Good overall, published in May 2017.
How many GPs does Henfield Medical Centre have?
3.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,546 patients per GP against 2,171 across England.
Are appointments at Henfield Medical Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Henfield Medical Centre's phone number?
01273 492255.