Billingshurst Surgery, Billingshurst: patient reviews and CQC rating
Billingshurst Surgery is a GP practice in Billingshurst with 13,744 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 9.9 full-time-equivalent qualified GPs, or 1,390 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Billingshurst Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
46% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (77%). 118 patients answered the survey (response rate 35%).
| Survey question | Billingshurst Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 25 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Billingshurst Surgery is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,744 patients were registered at Billingshurst Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 9.9 full-time-equivalent qualified GPs, there are 1,390 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.4 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 9.7 | 10.7 |
| August 2025 | 10.5 | 10.5 |
| August 2026 | 9.9 | 11.0 |
From June 2026 to August 2026 the practice recorded 6,694 appointments a month, or 487 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 28% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Billingshurst Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 487 | 521 | 510 |
| Face to face | 81% | 58% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.7% against 1.2%), cancer (4.7% against 3.8%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Billingshurst Surgery, The Surgery, Roman Way, Billingshurst, RH14 9QZ. Phone: 01403 782931. Website: www.billingshurstsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Surgery | 6.7 km | 79% |
| Loxwood Medical Practice | 7.2 km | 93% |
| Rudgwick Medical Centre | 7.2 km | 71% |
| Pulborough Medical Group | 8.4 km | 89% |
| Riverside Medical Practice | 8.7 km | 70% |
- Glebe Surgery (92% overall experience good)
- Henfield Medical Centre (77% overall experience good)
- Steyning Medical Practice (86% overall experience good)
How do patients rate Billingshurst Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Billingshurst Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Billingshurst Surgery?
13,744 patients were registered in September 2026, down 1.5% on a year earlier.
What is Billingshurst Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Billingshurst Surgery have?
9.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,390 patients per GP against 2,171 across England.
Are appointments at Billingshurst Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Billingshurst Surgery's phone number?
01403 782931.