Riverside Medical Practice, Horsham: patient reviews and CQC rating
Riverside Medical Practice is a GP practice in Horsham with 11,496 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 4.2 full-time-equivalent qualified GPs, or 2,728 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverside Medical Practice
Its result closest to England is the share who found it easy to contact the practice through its website: 57%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 8 practices in Horsham with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (79%). 122 patients answered the survey (response rate 29%).
| Survey question | Riverside Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 70% | 78% | 77% |
| Easy to contact by phone | 47% | 55% | 57% |
| Easy to contact via the website | 57% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 59% | 73% | 73% |
| Wait for appointment about right | 54% | 70% | 69% |
| Listened to well | 79% | 88% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 53 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverside Medical Practice is Good, published in February 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,496 patients were registered at Riverside Medical Practice in September 2026, down 0.5% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,728 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.4 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.2 |
| August 2024 | 6.5 | 9.2 |
| August 2025 | 6.0 | 6.9 |
| August 2026 | 4.2 | 5.3 |
From June 2026 to August 2026 the practice recorded 3,638 appointments a month, or 316 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 41% took place on the day they were booked and 24% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Riverside Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 316 | 521 | 510 |
| Face to face | 63% | 58% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 24% | 6% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 9.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Riverside Medical Practice, 48 Worthing Road, Horsham, RH12 1UD. Phone: 01403 274700.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchard Surgery | 0.3 km | 87% |
| The Park Surgery | 0.7 km | 59% |
| The Courtyard Surgery | 0.7 km | 66% |
| Holbrook Surgery | 3.6 km | 92% |
| The Village Surgery | 4.3 km | 79% |
- Holbrook Surgery (92% overall experience good)
How do patients rate Riverside Medical Practice?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Riverside Medical Practice as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Riverside Medical Practice?
11,496 patients were registered in September 2026, down 0.5% on a year earlier.
What is Riverside Medical Practice's CQC rating?
Good overall, published in February 2019.
How many GPs does Riverside Medical Practice have?
4.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,728 patients per GP against 2,171 across England.
Are appointments at Riverside Medical Practice face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverside Medical Practice's phone number?
01403 274700.