The Courtyard Surgery, Horsham: patient reviews and CQC rating
The Courtyard Surgery is a GP practice in Horsham with 15,288 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 7.4 full-time-equivalent qualified GPs, or 2,053 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Courtyard Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 7th of the 8 practices in Horsham with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (70%). 107 patients answered the survey (response rate 31%).
| Survey question | The Courtyard Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 40% | 55% | 57% |
| Easy to contact via the website | 37% | 59% | 58% |
| Easy to contact via the NHS App | 39% | 54% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 57% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for The Courtyard Surgery is Good, published in October 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,288 patients were registered at The Courtyard Surgery in September 2026, down 4.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,053 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.1 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 9.5 |
| August 2024 | 9.0 | 13.7 |
| August 2025 | 7.2 | 8.0 |
| August 2026 | 7.4 | 9.2 |
From June 2026 to August 2026 the practice recorded 8,914 appointments a month, or 583 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 61% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Courtyard Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 583 | 521 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 61% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.5% against 1.2%), chronic kidney disease (2.0% against 4.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 8.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
The Courtyard Surgery, 56 London Road, Horsham, RH12 1AT. Phone: 0844 815 1157. Website: www.courtyardsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Park Surgery | 0.1 km | 59% |
| Orchard Surgery | 0.5 km | 87% |
| Riverside Medical Practice | 0.7 km | 70% |
| Holbrook Surgery | 2.8 km | 92% |
| The Village Surgery | 4.9 km | 79% |
- Cowfold Medical Group (87% overall experience good)
- Rudgwick Medical Centre (71% overall experience good)
- The Village Surgery (79% overall experience good)
How do patients rate The Courtyard Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of The Courtyard Surgery as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at The Courtyard Surgery?
15,288 patients were registered in September 2026, down 4.5% on a year earlier.
What is The Courtyard Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does The Courtyard Surgery have?
7.4 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,053 patients per GP against 2,171 across England.
Are appointments at The Courtyard Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Courtyard Surgery's phone number?
0844 815 1157.