Holbrook Surgery, Horsham: patient reviews and CQC rating
Holbrook Surgery is a GP practice in Horsham with 16,501 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 8.4 full-time-equivalent qualified GPs, or 1,955 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holbrook Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 92%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 8 practices in Horsham with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (88%). 104 patients answered the survey (response rate 35%).
| Survey question | Holbrook Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 92% | 78% | 77% |
| Easy to contact by phone | 79% | 55% | 57% |
| Easy to contact via the website | 92% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 100% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 291 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Holbrook Surgery is Good, published in January 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,501 patients were registered at Holbrook Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 8.4 full-time-equivalent qualified GPs, there are 1,955 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 8.1 |
| August 2024 | 7.0 | 7.9 |
| August 2025 | 7.8 | 8.7 |
| August 2026 | 8.4 | 10.6 |
From June 2026 to August 2026 the practice recorded 10,811 appointments a month, or 655 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 61% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Holbrook Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 655 | 521 | 510 |
| Face to face | 33% | 58% | 63% |
| Same day as booked | 61% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 7.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Holbrook Surgery, Bartholomew Way, Horsham, RH12 5JL. Phone: 01403 339818.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Courtyard Surgery | 2.8 km | 66% |
| The Park Surgery | 2.9 km | 59% |
| Orchard Surgery | 3.3 km | 87% |
| Riverside Medical Practice | 3.6 km | 70% |
| Bewbush Medical Centre | 5.8 km | 72% |
- Riverside Medical Practice (70% overall experience good)
How do patients rate Holbrook Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Holbrook Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Holbrook Surgery?
16,501 patients were registered in September 2026, up 0.2% on a year earlier.
What is Holbrook Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Holbrook Surgery have?
8.4 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,955 patients per GP against 2,171 across England.
Are appointments at Holbrook Surgery face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holbrook Surgery's phone number?
01403 339818.