Rudgwick Medical Centre, Horsham: patient reviews and CQC rating
Rudgwick Medical Centre is a GP practice in Horsham with 3,990 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 2.8 full-time-equivalent qualified GPs, or 1,441 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rudgwick Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 79%, above the England figure of 69%. Its weakest is the share who found the reception and administrative team helpful: 79%, against 85% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 8 practices in Horsham with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (71%). 109 patients answered the survey (response rate 32%).
| Survey question | Rudgwick Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 51% | 54% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 90 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rudgwick Medical Centre is Good, published in June 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,990 patients were registered at Rudgwick Medical Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,441 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.0 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 1,697 appointments a month, or 425 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Rudgwick Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 521 | 510 |
| Face to face | 68% | 58% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.2% against 0.6%), depression (7.4% against 14.3%) and diabetes (5.4% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.2 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 7.4% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Rudgwick Medical Centre, Station Road, Rudgwick, Horsham, RH12 3HB. Phone: 01403 822103. Website: www.rudgwickmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Loxwood Medical Practice | 4.9 km | 93% |
| Cranleigh Medical Practice | 6.2 km | 80% |
| Billingshurst Surgery | 7.2 km | 81% |
| Riverside Medical Practice | 8.6 km | 70% |
| Orchard Surgery | 8.8 km | 87% |
- Cowfold Medical Group (87% overall experience good)
- The Courtyard Surgery (66% overall experience good)
- The Village Surgery (79% overall experience good)
How do patients rate Rudgwick Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Rudgwick Medical Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Rudgwick Medical Centre?
3,990 patients were registered in September 2026, down 0.7% on a year earlier.
What is Rudgwick Medical Centre's CQC rating?
Good overall, published in June 2019.
How many GPs does Rudgwick Medical Centre have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,441 patients per GP against 2,171 across England.
Are appointments at Rudgwick Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rudgwick Medical Centre's phone number?
01403 822103.